topic Missing PoE Adaptor in Broadband

Missing PoE Adaptor

Vron_Square — Sat, 19 Jul 2025 18:14:17 GMT

I can only find one previous post from a customer who also had a PoE adaptor missing from their package. I was also lacking the allen key for the hub plate.

I have been told that my missing parts will be with me within 5 working days.

Might I suggest that Three provides a better illustration (or description) of the PoE unit, as I spent two hours trying to work out how to connect the hub and the eero - because I had no initial idea of what I was missing.

One doesn't know what one doesn't know.

I'm posting this in case there's a systemic problem with including PoE adaptors.

Pete

Essex

Re: Missing PoE Adaptor

JonathanB — Mon, 21 Jul 2025 14:35:01 GMT

Hi Pete,

Sorry to hear that you were missing the PoE and key. Hopefully the replacement will be sorted out shortly. I haven't noticed that others are posting about these parts being missing, but thanks for the feedback and for sharing your experience.

Thanks,
Jonathan

Re: Missing PoE Adaptor

Chazz — Wed, 04 Mar 2026 13:58:26 GMT

ive just got mine and i was missing the PoE adaptor this is a joke theres no way ive waited over a week with no wifi just to wait another week or so im just going to stop it and go with someone els

Re: Missing PoE Adaptor

MichaelP — Thu, 05 Mar 2026 09:53:31 GMT

Hello @Chazz,

I understand it's really frustrating to receive the delivery without the adapter, and to have to wait longer to receive it.

If you haven't cancelled yet, please chat with the Home Broadband team, who will look into getting this sent to you as soon as possible.

Thanks,
Michael