topic Re: Broadband issues in Broadband

Broadband issues

Stevie_1985_ — Tue, 22 Jul 2025 09:11:47 GMT

Hi my broadband dropped yesterday not picking up 5g its very slow connection and no connection sometimes happend around 4.50pm can't get on netflix or ps5 as connection is not good fk3 *** area

Re: Broadband issues

Geluk — Mon, 21 Jul 2025 13:41:14 GMT

In such instances ALWAYS check NETWORK COVERAGE page first😄

Re: Broadband issues

JonathanB — Tue, 22 Jul 2025 10:03:01 GMT

Hi @Stevie_1985_,

Sorry to hear about the issues with 5G in your area. We've removed the 2nd half of the postcode to help keep your info safe, it's best not to share info like this on public forums.

You can check if we're aware of any issues in a postcode using our Network Status Checker here. I've had a look, and we're aware of and working to solve this issue as soon as possible.

Thanks,
Jonathan

Re: Broadband issues

JonathanB — Mon, 28 Jul 2025 09:35:33 GMT

Hi @Stevie_1985_,

I've had another check at this. and the issues in the area are estimated to be resolved later today. Hopefully you've already started to see improvements in the meantime, but please let me know either way.

Thanks,
Jonathan