topic Re: Can't activate number in Broadband

Can't activate number

stella2504 — Wed, 23 Jul 2025 10:42:46 GMT

Hi there, I can't activate / get any signal on my new simcards, activating it from Indonesia. Usually I can get signal pretty fast, its been days can't get any signal.

Re: Can't activate number

jr0 — Wed, 23 Jul 2025 11:00:04 GMT

Is this a PAYG (pay as you go) or contract sim?
And was it working in the UK?

Re: Can't activate number

stella2504 — Wed, 23 Jul 2025 12:03:44 GMT

pay as you go, i dont normally activate it in the Uk, indonesia first then UK (bringing a group tour from Indonesia) and always get a signal between 1-2h, wonder is it because of the merger with vodafone that this happens?

Re: Can't activate number

JonathanB — Wed, 23 Jul 2025 15:06:55 GMT

Hi @stella2504,

Sorry you've not been able to activate these SIMs from Indonesia. There's a policy in place that our services shouldn't be used for exclusive roaming use, so this will be most likely preventing the SIMs from activating.

If I'm following correctly your group is coming from Indonesia to the UK? This should be fine, but you'll need to activate the SIM cards whilst here in the UK. After activating the SIMs in the UK, and adding a top up/Data pack those SIMs should then be usable on Roaming networks outside the UK.

Thanks,
Jonathan

Re: Can't activate number

jr0 — Wed, 23 Jul 2025 15:09:30 GMT

hmm, so are you getting an esim with a data pack or topup and then activate the esim in whatever country you roaming?