topic Re: 5g Broadband in Broadband

5g Broadband

LiamClarke — Wed, 23 Jul 2025 09:44:17 GMT

Hi, I received my 5g broadband about a month ago with speeds of 800 to 900mps (wired connection). Now I am only receiving 170mps (wired) but it keeps turning on and off.

Wireless connection is also laggy/slow and keeps loosing connection.

Re: 5g Broadband

JonathanB — Wed, 23 Jul 2025 16:07:33 GMT

Hi @LiamClarke,

Sorry to hear about the reductions to your speeds recently. I've sent you a reply on your PM, thanks for the additional info there. Hopefully the service improves, soon please let me know if you see any changes in the next couple of days.

Thanks,
Jonathan

Re: 5g Broadband

Ayeworld — Fri, 25 Jul 2025 11:15:55 GMT

My 5G via the 5G modem is diwn. Is there a problem in Glasgow are?

Re: 5g Broadband

LiamClarke — Fri, 25 Jul 2025 16:47:27 GMT

Hi Jonathan,

Have you got a timescale on when the work in done on the surrounding masts?

Is it still on track for today or has an issue arised as the wifi is still not working.

Thanks for the help

Re: 5g Broadband

JonathanB — Mon, 28 Jul 2025 09:25:23 GMT

Hi @LiamClarke,

I'm awaiting the latest update on this issue. Did you see any improvements over the weekend?

Thanks,
Jonathan

Re: 5g Broadband

JonathanB — Mon, 28 Jul 2025 09:28:42 GMT

Hi @Ayeworld,

Welcome to the Three Community.

You can initially check for issues in your local area with our Network Status Checker. This will help determine if there's a known issue we're aware of.

How long have you been experiencing these issues for?

Thanks,
Jonathan

Re: 5g Broadband

JonathanB — Wed, 30 Jul 2025 16:16:41 GMT

Hi Liam,

I'm raising feedback about this issue, and just wanted to check how you've been getting on this week so far. Are you still experiencing any issues with your connection?

Thanks,
Jonathan

Re: 5g Broadband

Ayeworld — Fri, 01 Aug 2025 16:20:21 GMT

Everything is fine, I just restarted the modem and no problems since 🙂

Re: 5g Broadband

JonathanB — Wed, 06 Aug 2025 14:50:52 GMT

That's great to hear! Thanks for coming back to the Community to confirm this. 🙂

Re: 5g Broadband

JonathanB — Wed, 13 Aug 2025 14:57:56 GMT

Hi @LiamClarke,

I hope you're well? I just wanted to check in regarding the issue you reported, have you seen any improvements to the service recently?

Thanks,
Jonathan

Re: 5g Broadband

JonathanB — Thu, 21 Aug 2025 14:46:26 GMT

Hi @LiamClarke,

We believe the underlying issue has been solved for around a week now, but we haven't heard from you in a while. Please let me know if you're still experiencing any issues.

Thanks,
Jonathan