I'll just have to leave Three

Richdorm — Sun, 27 Jul 2025 22:22:14 GMT

Thanks to Openreach's total ineptitude we went for Three external broadband as the 4g and 5g coverage was deemed excellent. Unfortunately, it should have said, "excellent when a connection is made, but this is broken every 3-5 minutes."

For the past three weeks I've been checking network status for our postcode and it says there is an issue which Three is trying to fix. But this is just not good enough. They are unable to fulfil the demands of their own contract.

As a result, we'll be planning to leave this week, as long as Plusnet are prepared to reconnect the old copper connection, with a view to replacing with fibre once openreach her their act together.

I had such high expectations of Three, and these are now all in tatters. My wife can't do her work. My son won't visit us with grandkids to do his work - all because this broadband simply does not work on any way that is viable and reliable.

I recognise that some people are lucky enough for it to be good for them. But that's certainly not the case with us. I'm trusting that Three will not try to make us pay out our contract since they have already not provided an acceptable service?

Re: I'll just have to leave Three

Paddiewack — Mon, 28 Jul 2025 09:33:16 GMT

As I’m sure you’re aware this isn’t customer service. Good luck with your endeavour’s.

Re: I'll just have to leave Three

PeteG — Mon, 28 Jul 2025 11:18:17 GMT

Hello there.

That's not so great. It sounds like the team haven't had much success getting it resolved. There's a 30 day cooling off return period for home broadband accounts, if you're in this window you can simply advice the team you'd like to do that. If your outside this window, you'll need to speak to them about your request to leave.

Pete.

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I'll just have to leave Three

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