topic Returning 5G hub when switching broadband provider - Envelope Request in Broadband

Returning 5G hub when switching broadband provider - Envelope Request

Wishawpubs2 — Tue, 29 Jul 2025 08:58:56 GMT

I'm in the process of switching my broadband from Three to another provider using a One Touch Switch request.

I've received an email from Three requesting I return the 5G hub, and I should request a returns envelope. I've clicked on the link in the email and I don't see any obvious way to do so. I have had an online chat but they weren't able to help.

My question is will the envelope be sent out automatically when my service has been terminated, or do I need to wait until after the termination date and try requesting one then?

Re: Returning 5G hub when switching broadband provider - Envelope Request

JonathanB — Tue, 29 Jul 2025 09:40:38 GMT

Hi @Wishawpubs2,

Sorry for any confusion here. I've checked out the One Touch Switch processes and you should receive return instructions by email including a DPD QR code you can use at a DPD drop off location, or local DPD pick up shop. This should be sent to you normally one working day after the Three services are disconnected.

Thanks,
Jonathan

Re: Returning 5G hub when switching broadband provider - Envelope Request

Wishawpubs2 — Tue, 29 Jul 2025 09:48:54 GMT

Thanks for confirming.

Re: Returning 5G hub when switching broadband provider - Envelope Request

JonathanB — Wed, 30 Jul 2025 09:53:00 GMT

No worries at all, let me know if you need any more help with this.

Thanks,
Jonathan