topic Re: Still haven't cancelled my 5G broadband in Broadband

Still haven't cancelled my 5G broadband

SiobhanW — Sun, 03 Aug 2025 15:25:29 GMT

So this is my second time requesting my broadband is cancelled and before we could finalise it, the chat has disconnected. I've heard so many people have issues with this and it's incredibly unprofessional of three. I've been paying for a service for two months now that I haven't been using (My original request was in May). Please can admin help me as it's very frustrating trying to liaise with the live chat service. I have screenshots confirming they would cancel with immediate affect then nothing.

Re: Still haven't cancelled my 5G broadband

Paddiewack — Sun, 03 Aug 2025 17:36:24 GMT

Call them on 333. Far better! Chat is at best painful.

Re: Still haven't cancelled my 5G broadband

PeteG — Mon, 04 Aug 2025 08:30:21 GMT

Hello.

When requesting to cancel, the team would normally need to run through some mandatory scripted information. This information confirms some of the details of the cancellation before they process it. If you got to that part, the cancelation should be on the account, if not, it's unlikely that it was completed.

No one here can access your account in order to check it or see the status, sadly. So it might be worth contacting the team again just to get that confirmation if you're not confident that it's been processed. If you're having issues with chat, it might be worth doing as Paddiewack suggested and calling instead.

Pete.