topic Re: Speed test zero although showing connected and excellent signal in Broadband

Speed test zero although showing connected and excellent signal

AnuQRiver — Mon, 04 Aug 2025 11:30:20 GMT

My broadband device shows connectivity but is not actually working. Speed tests are showing nothing

Re: Speed test zero although showing connected and excellent signal

JonathanB — Tue, 05 Aug 2025 10:47:30 GMT

Sorry to hear that you're experiencing some issues with your connection. Were you able to use the service in that location previously, or is this a new line?

Does the Network Status Checker show that we're aware of an working on any local issues?

Thanks,
Jonathan

Re: Speed test zero although showing connected and excellent signal

JonathanB — Mon, 11 Aug 2025 14:23:49 GMT

Hi @AnuQRiver,

We never heard back from you, are you still encountering this issue?

Thanks,
Jonathan