topic My contract end next month in Broadband

My contract end next month

F_ahmadabadi — Fri, 08 Aug 2025 13:18:52 GMT

Hi everyone,

My broadband contract with Three is ending next month, and I’m just wondering what I need to do with the router.

Do I need to return it, or can I keep it?

Any advice or info would be appreciated. Thanks in advance!

Re: My contract end next month

Paddiewack — Fri, 08 Aug 2025 13:42:44 GMT

It’s on loan to you for the duration of your contract so you’ll need to ask customer service for a returns bag.

Re: My contract end next month

Hunter-RF — Fri, 08 Aug 2025 16:50:13 GMT

5G they want it back - I expect they will contact you to arrange the return.
(edit: see https://community.three.co.uk/t5/Broadband/Returning-5G-hub-when-switching-broadband-provider-Envelope-Request/m-p/53734 )

4G or mi-fi then they don't - keep it, or take it to your recycling centre.

Re: My contract end next month

JonathanB — Mon, 11 Aug 2025 14:57:24 GMT

Hi @F_ahmadabadi,

@Hunter-RF is spot on here, so I've marked their answer as the solution. I'd just add to this by saying that your plan doesn't automatically end, so if you don't want this to continue you'd either need to provide a 30 day notice to cancel, or make a one touch switch request with another provider.

Thanks,
Jonathan