topic Re: WiFi down in Broadband

WiFi down

Moopymoo — Sun, 27 Jul 2025 19:47:01 GMT

Have had no WiFi in b31 5 for 3 days now. Keep checking the status checker and being told that there is a problem and they are working on it but nothin else. What can i do ? I’m using my hotspot to have tv on and had to top my data up.

Re: WiFi down

JonathanB — Mon, 28 Jul 2025 10:29:34 GMT

Hi @Moopymoo,

Sorry to hear that you've been experiencing this disruption for the past few days. In case this is still going on, I'll send you a PM to get more precise location info, and can take a closer look for you.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Re: WiFi down

JonathanB — Wed, 13 Aug 2025 14:56:22 GMT

Hi @Moopymoo,

I just wanted to check in, have you seen any improvements on the service since we last discussed this?

Thanks,
Jonathan

Re: WiFi down

Moopymoo — Thu, 14 Aug 2025 18:24:10 GMT

Hi. It has been working quite well but I’m still having some issues with 3 that are indirectly related to this incident

Re: WiFi down

JonathanB — Fri, 15 Aug 2025 09:50:33 GMT

Hi @Moopymoo,

Thanks for confirming that the service had improved.. What's the other issue you've been facing? If you let me know a bit more, we'll do our best to help provide advice or point you in the right direction.