topic Hi why do I have to pay twice in a month on my 24month contract in Broadband

Hi why do I have to pay twice in a month on my 24month contract

Sparkle1 — Sun, 17 Aug 2025 20:41:00 GMT

Hi why am I paying twice in a month for my broadband contract

Re: Hi why do I have to pay twice in a month on my 24month contract

PeteG — Mon, 18 Aug 2025 08:21:45 GMT

Hey there, Sparkle1.

Welcome to Three Community.

This is a space for users so there's no one here that can access the account to confirm for sure, but it sounds like something has gone wrong when setting up the account. I'd recommend reaching out to the Home Broadband Support Team in order to find out what's going on with the additional payment.

Pete.

Re: Hi why do I have to pay twice in a month on my 24month contract

MichaelP — Thu, 04 Sep 2025 09:48:59 GMT

Hello @Sparkle1,

I can see we didn't hear back from you regarding the double-billing issue that you raised a few weeks ago. Were you able to connect with the Home Broadband team to get some clarity on this?

Thanks,
Michael