topic 5g rebooting in Broadband

5g rebooting

PDC — Sun, 24 Aug 2025 14:06:04 GMT

Why is my 5g outside hub reboot every 30mins.

MymsMan — Sun, 24 Aug 2025 15:14:12 GMT

It should not be rebooting that frequently. Is it actually rebooting or losing internet connection every few minutes

Reset hub, if that doesn't help, Try:

log on to to hub https://192.168.0.1 using userid admin and password printed on hub label
Navigate to Advanced->System->TR069
Disable TR069 and Periodic Inform
Submit, if that fails with a red message then clear 'Request user name' field and try again. Do Not clear 'ACS user name' field
Navigate to Advanced->System->Maintenance
Disable Scheduled Reboot or change to a less frequent interval (days)
Click on Scheduled Reboot

PDC — Sun, 24 Aug 2025 15:50:37 GMT

Thanks for the reply, so yes it's losing internet connection. I'll try your suggestions later.

JonathanB — Mon, 25 Aug 2025 13:59:43 GMT

Is this an outdoor hub with EERO package you're using?

Thanks,
Jonathan

PDC — Mon, 25 Aug 2025 14:19:45 GMT

Yes it is!

JonathanB — Tue, 26 Aug 2025 10:07:39 GMT

Thanks @PDC,

This may relate to an issue that's under investigation, so I'll send you a PM to confirm another couple of details.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Also please let us know if a factory reset of the hub, or @MymsMan's suggestion helps with the issue.

Thanks,
Jonathan