topic Re: Home Broadband (4G) - when zscaler is enabled the whole internet is inaccessible in Broadband

Home Broadband (4G) - when zscaler is enabled the whole internet is inaccessible

howdena — Fri, 14 Jun 2024 07:32:31 GMT

Hello,

I am having a problem connecting my work laptop to the internet using my home broadband to work from home.

It uses Ivanti Secure Access Client to create a VPN connection and then recently my company rolled out zscaler as well. I have seen a thread about the problems with Ivanti but that is not the issue I have - if I disable zscaler my laptop connects OK and works fine. Also, if I connect my laptop to my phone's WiFi hotspot I can connect OK with both Ivanti and zscaler operational. So it definitely seems to be something with zscaler rather than anything else.

I have the ZTE MF286D router using 4G. This router is in Bridge (modem only) mode as I have a TP-Link infrastructure at home starting with a TP-Link router that the broadband connection feeds into.

Does anybody have any idea why zscaler doesn't seem to work over the Three home broadband network? At the moment my company allows me to disable it but before long it will be mandatory and that will be a real problem for me.

Thanks in advance.

Andy

Re: Home Broadband (4G) - when zscaler is enabled the whole internet is inaccessible

MZone — Fri, 14 Jun 2024 22:39:45 GMT

Call 333 option 4 option 3 and option 3 to discuss your issue with tech support.

Re: Home Broadband (4G) - when zscaler is enabled the whole internet is inaccessible

Gray1 — Mon, 11 Nov 2024 09:50:51 GMT

I have this exact issue but I am unable to switch Zscaler off by company policy. Was there a solution to this issue?

Re: Home Broadband (4G) - when zscaler is enabled the whole internet is inaccessible

KateS — Tue, 12 Nov 2024 13:25:10 GMT

Hey @Gray1,

Could you try following the solution on this forum and let me know if the issue persists, please?

If no improvement, I'll reach back out and provide further support.

Thanks,
Kate

Re: Home Broadband (4G) - when zscaler is enabled the whole internet is inaccessible

analgravy — Sun, 31 Aug 2025 18:27:28 GMT

A year later i find this but how did you activate the model / bridge mode on your ZTE MF286D router? I simply cannot find it in the interface - seems to block me from changin from wireless router mode. So annoying. Is it the wifi switch needs turnign off or what? thanks if you can help!!