topic Re: Poor signal for broadband in Broadband

Poor signal for broadband

Underwhelmed — Mon, 01 Sep 2025 13:53:25 GMT

Just started a new Three 150mbs broadband contract. Not very impressed so far, it's slow, and streaming keeps stopping. Router is positioned on a window sill, and actual measured download speed is typically only around 28mbs. My postcode is DY4. Can't get through to Three by phone for support, it seems their system can't recognise the inputs that I'm making on my phone key pad. The call is answered, then I reach a dead end trying for the options on my keypad. I'm thinking what sort of service is this that I've signed up for. Any suggestions to improve the signal reception, otherwise I'm seriously considering leaving in the cooling off period

Re: Poor signal for broadband

k123 — Sun, 31 Aug 2025 19:58:42 GMT

I am having the same issue. I used to get at least 350mbs becuase I am very close to the mast and now I'm barely getting 30mbs. I was told by three 2 month ago there are work going on and that is why it is slow (network congestion). I have checked the network status and all good now but still getting very poor speed even though I got very good signal. Can someone from three please tell us what is going on.

Re: Poor signal for broadband

Maxine — Mon, 01 Sep 2025 14:03:15 GMT

Hey @Underwhelmed

We've removed the last part of your postcode from the post as this is classed as sensitive information on a public platform. Have you had a chance to look at our Network Checker at all? This'll show you if there's any issues in the area and if there's a fix date for this.

In the meantime, you can get through to our Live Chat Team to discuss this, they'll be able to run some tests for you. @k123 you can also speak with the chat team to find out more information on when this'll be fixed.

Maxine