topic Re: Not getting 5G in Broadband

Not getting 5G

BobbyS — Thu, 04 Sep 2025 12:57:51 GMT

I brought the three 5G hub a couple months back, earlier this year. I have never had any issues with it at all, though for the past three days all I have received is Weak 4G signal, I can barely do anything on it and I cannot find a fix

Re: Not getting 5G

jr0 — Fri, 05 Sep 2025 07:58:30 GMT

have you checked the status page for your postcode? if shows no problems I'd report it asap

Re: Not getting 5G

MichaelP — Fri, 05 Sep 2025 08:28:55 GMT

Hi @BobbyS,

That's not ideal. As you've experienced good service mostly, it could be an isolated or area issue that's impacting you at the moment.

As @jr0 helpfully recommended, please do pop your postcode in check if any known issues or planned work is taking place in your area.

If this doesn't offer any clarity, we'd recommend having a chat with the Home Broadband team. The team can run some further checks on your postcode and will be able to complete some technical troubleshooting with you on the hub itself too.

Thanks,
Michael