topic Re: Three/EERO Outdoor 5G Router Problems in Broadband

Three/EERO Outdoor 5G Router Problems

OJhay99 — Fri, 29 Aug 2025 15:22:29 GMT

Hi everyone,

I've recently moved into a new property and due to traditional wifi being poor (copper wiring still) I opted for the Three 5G Outdoor router as I can get 5G speeds of around 150mb. The problem is however, since we've had this up and running, which has been about 3 weeks now, the eero is constantly going into a disconnect state where the red light shows and it essentially stays offline for about a minute.

This issue isn’t happening at consistent times, it’s completely random. Since I work from home, it’s having a serious impact on my ability to do my job.

I spoke to three on the phone who said they can't see any issues their side and as I'm within my 30d period, I can cancel if I like, typical support response which is poor, but I wasn't expecting much more.

Given internet options are very limited in my area as mentioned, going with traditional wifi which is going to be more expensive for much lower speeds just isn't something I want to do, given the max speed I can get via those methods are also very low.

Can someone please help me with this, I'm eager to resolve as my 30d money back period ends 6th Sept so I need to know whether I can resolve this problem or not, so I can leave if required.

Thanks

Re: Three/EERO Outdoor 5G Router Problems

MymsMan — Fri, 29 Aug 2025 15:55:11 GMT

See https://community.three.co.uk/t5/Broadband/5G-hub-Greenpacket-Y5-210MU-dropping-wired-connection-aft... and several other threads.

Reset (not just reboot) hub, if that doesn't help, Try:

log on to to hub https://192.168.0.1 using userid admin and password printed on hub label
Navigate to Advanced->System->TR069
Disable TR069 and Periodic Inform
Submit, if that fails with a red message then clear 'Request user name' field and try again. Do Not clear 'ACS user name' field
Navigate to Advanced->System->Maintenance
Disable Scheduled Reboot or change to a less frequent interval (days)
Click on Scheduled Reboot

Re: Three/EERO Outdoor 5G Router Problems

richand26mhz — Fri, 29 Aug 2025 16:57:32 GMT

Same issue I had. The above solution fixed my issue.

Re: Three/EERO Outdoor 5G Router Problems

MichaelP — Wed, 03 Sep 2025 15:07:14 GMT

Hey @OJhay99,

It's a shame to hear you've been experiencing frequent disconnections with your Broadband service. I have sent you a PM to request some extra info and to discuss the best way to support you with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

On another note, have you had a chance to try the solution shared in this thread? I can see that it helped another user, so I'd really appreciate any feedback that you can offer.

Thanks,
Michael

Re: Three/EERO Outdoor 5G Router Problems

GH13 — Sun, 07 Sep 2025 10:45:34 GMT

Exactly the same has been happening to me. Three says there’s no fix. I’m on the verge of cancelling my contract

Re: Three/EERO Outdoor 5G Router Problems

MymsMan — Sun, 07 Sep 2025 10:58:56 GMT

@GH13, have you tried disabling TR069 as I suggested earlier in this thread?

Re: Three/EERO Outdoor 5G Router Problems

GH13 — Sun, 07 Sep 2025 13:32:22 GMT

I can’t seem to open the IP link https://192.168.0.1/

Re: Three/EERO Outdoor 5G Router Problems

MymsMan — Mon, 08 Sep 2025 17:38:04 GMT

Is the hub not at that location or is your browser raising a security exception?

It is normal to get a security warning when accessing local web pages and it is quite safe to ignore the warning (there is normaly a not too obvious link or button on the warning page)

eg for MS edge: