topic Re: Broadband Home outtage Kent TN13 2TQ in Broadband

Broadband Home outtage Kent TN13 ***

ukcookey — Mon, 08 Sep 2025 12:31:24 GMT

I have had little to no 5g home broadband reception since yesterday. Cannot get any help from anyone there at 3 it is absolutely rubbish. THE CHECKER SAYS THERE IS A PROBLEM THEY ARE WORKING ON BUT I have an unusable connection now & its over 48 hours?

Anyone?

Re: Broadband Home outtage Kent TN13 2TQ

Anonymous — Sun, 07 Sep 2025 19:22:11 GMT

Use WiFi Calling if at all possible.

Re: Broadband Home outtage Kent TN13 2TQ

jr0 — Mon, 08 Sep 2025 09:25:09 GMT

have you reported it?

Re: Broadband Home outtage Kent TN13 2TQ

Maxine — Mon, 08 Sep 2025 10:10:05 GMT

Hey @ukcookey

We're really sad to hear you've been having these broadband issues recently. We totally understand it's not ideal however, it's great to know there's work being carried out in the area to have this fixed as soon as possible. Please know your engineers are working really hard to have this completed.

In the meantime, you can take a look at our Network Checker for any updates on any issues in your area. If you’d like to chat to us about the problem, you can get in touch with our Customer Service Team who'll be able to go over some options during this time.

Maxine

Re: Broadband Home outtage Kent TN13 2TQ

ukcookey — Tue, 09 Sep 2025 12:37:19 GMT

THANKS FOR NOTHING. As usual company response is Great how can we help? Then replies have NO specific information - NO constructive help - NO timelines >>>> utterly useless Oh thanks for paying us nearly £400 a year for no support nor consistent service. WHAT IS WRONG WITH YOU?

Re: Broadband Home outtage Kent TN13 2TQ

ukcookey — Tue, 09 Sep 2025 12:41:05 GMT

Of course? SEE ABOVE REPLY. Seriously

Re: Broadband Home outtage Kent TN13 2TQ

ukcookey — Tue, 09 Sep 2025 12:44:05 GMT

the signal is so sketchy now even wifi calling drops it is so bad

Re: Broadband Home outtage Kent TN13 2TQ

jr0 — Tue, 09 Sep 2025 14:19:25 GMT

Wi-Fi Calling is a feature on your smartphone that allows you to make and receive calls and texts over a Wi-Fi network(broadband/fiber/mobile broadband) instead of a mobile cellular signal

Re: Broadband Home outtage Kent TN13 ***

ukcookey — Tue, 09 Sep 2025 15:05:56 GMT

yes quite aware of that thanks, see above replies

Re: Broadband Home outtage Kent TN13 ***

ukcookey — Tue, 09 Sep 2025 15:06:45 GMT

Its now been 4 days+

Re: Broadband Home outtage Kent TN13 ***

jr0 — Tue, 09 Sep 2025 15:25:10 GMT

the only advantage of mobile broadband, imo, is that is mobile so you could take the router somewhere else (but not your home 🤣)

Re: Broadband Home outtage Kent TN13 ***

ukcookey — Tue, 09 Sep 2025 16:04:52 GMT

Oh so funny, its not mobile its 5g router at home. If you cannot help best to leave it to the adults to sort out rather than show your lack of knowledge here

Re: Broadband Home outtage Kent TN13 2TQ

ukcookey — Tue, 09 Sep 2025 16:10:31 GMT

Latest update via live chat here take £11 credit & go away it may take another 7 days to resolve the problem.....AGAIN NO REAL RESOLUTION NOR CLARITY ON ISSUE & TIMING.....may be time to switch, pity as its been a goodish run for the past 2+ years, but cannot live with flakey signal & very flakey support

Re: Broadband Home outtage Kent TN13 2TQ

ukcookey — Tue, 09 Sep 2025 16:12:13 GMT

seriously??? what is your point

Re: Broadband Home outtage Kent TN13 ***

ukcookey — Thu, 11 Sep 2025 11:50:04 GMT

Re: Broadband Home outtage Kent TN13 2TQ

ukcookey — Fri, 12 Sep 2025 10:14:04 GMT

Usual unhelpful vague reply. Fobbed off at every step. No value