topic Re: Govee Camera - unable to connect to Three 5G router in Broadband

Govee Camera - unable to connect to Three 5G router

gdv9412 — Sun, 10 Mar 2024 00:37:06 GMT

I have recently purchased a set of Govee T2 lights, but the camera needs to connect via 2.4GHz bandwidth in order to complete the calibration.

I have already separated the SSID but still no luck, is there any other steps that can be taken, or anything I am missing to allow the Govee to connect with 2.4GHz to the 5G router?

Re: Govee Camera - unable to connect to Three 5G router

Psmithson — Wed, 13 Mar 2024 22:31:29 GMT

My kindle only connects to the guest network. Worth a try

Re: Govee Camera - unable to connect to Three 5G router

JonathanB — Thu, 14 Mar 2024 10:39:26 GMT

Hey @gdv9412,

I've not seen anyone post about that particular brand before, but we have seen a few instances of devices not connecting when the APN for the router is on the default IPv6 settings. Although this was initially mentioned in regards to a VPN connection issue, there's some guidance on this thread:

If you set a manual APN profile, and choose IPv4 only, this may fix this for you. Or if this is proving difficult to resolve from your router admin, if you contact the Broadband team they should be able to set you to IPv4 only on their end.

Thanks,
Jonathan

Re: Govee Camera - unable to connect to Three 5G router

BookableOlive — Wed, 20 Mar 2024 14:58:57 GMT

I have had this issue with the Govee T2 lights aswell. In the end I used my phones hotspot to connect it and a tablet too. This made it so you can see the cameras.

Re: Govee Camera - unable to connect to Three 5G router

josephpickering — Sat, 13 Sep 2025 15:54:19 GMT

Any other solutions for this? I'm currently facing the same issue with my Three 5G Router. I've tried mobile hotspot too, but nothing ever works.