topic Re: NR 5103 5g hub won’t factory reset in Broadband

NR 5103 5g hub won’t factory reset

Jlovee — Tue, 24 Sep 2024 21:01:42 GMT

Forgotten the password I made for my admin login. I factory reset the router thinking the password would change back to what it says on the sticker but it hasn’t, not sure what else I can do.

Re: NR 5103 5g hub won’t factory reset

JonathanB — Wed, 25 Sep 2024 14:00:23 GMT

Hi @Jlovee,

My info suggests that the Admin login should reset when you do a factory reset. I'm assuming you're trying this with the "pinhole" reset button? Please note you need to press this for over 5 seconds to trigger the reset. If it's only pressed for a shorter time, then this just reboots the router.

Thanks,
Jonathan

Re: NR 5103 5g hub won’t factory reset

Jlovee — Wed, 25 Sep 2024 14:56:11 GMT

Yep using the pinhole, I’ve pressed and held it for up to 30 seconds but still no luck.

Re: NR 5103 5g hub won’t factory reset

JonathanB — Thu, 26 Sep 2024 10:02:11 GMT

Thanks for confirming @Jlovee, that's really odd, as long as the button is held down for more than 5 seconds it should wipe and reset any custom settings. Have you tried getting in touch with the Broadband team number listed on our Contact Us page?

They should be able to remotely connect in to your router, or if it does seem to be faulty hardware arrange a replacement for you.

Thanks,
Jonathan

Re: NR 5103 5g hub won’t factory reset

Liomari — Mon, 22 Sep 2025 20:44:30 GMT

Having the same problem. I reset using the pinhole. Now says the password is wrong (it's what's printed in the label)

Re: NR 5103 5g hub won’t factory reset

MichaelP — Tue, 23 Sep 2025 10:49:39 GMT

Hi @Liomari,

That doesn't sound right!

Please have a chat with our Home Broadband team and they'll try to connect with you and get to the bottom of what's causing this fault.

Thanks,
Michael