topic Re: No 5G with NR5103E in Broadband

No 5G with NR5103E

boogaloo — Thu, 05 Jan 2023 23:11:34 GMT

From reading around I am clearly not the only one who has suffered from not having 5G on this router. Gutted because I really want this to work!

Firmware is the b12 version and I've tried selecting bands B1/3/20 along with N78, to no avail - the admin portal still shows no signal for 5G cellular WAN. Occasionally, but not always, the hardware LED will light up blue for the internet connection (which supposedly means 5G).

I popped the SIM into my new mobile phone (5G, no wifi) and I get 789Mbps download and 86.8Mbps upload. I do the same speed test (Ookla) with the same device but with just wifi this time and with the SIM in the router... Weirdly, I get 360Mbps down and 71Mbps up. Tried another device and it gets 205Mbps down and 70Mbps up. Maybe I am getting 5G, but it's just not showing in the admin portal?!

Either way, something's awry. Definitely get 5G signal in my home as puting the SIM in my mobile demonstrated. Not sure I'm happy with the faulty router/firmware, though. If I'm getting 5G I definitely want it to say that it is 😂 and if I'm not, well, I want 5G...

Re: No 5G with NR5103E

boogaloo — Thu, 05 Jan 2023 23:17:03 GMT

Are these speed tests reliable...?

Re: No 5G with NR5103E

crypt0ninja — Thu, 05 Jan 2023 23:28:34 GMT

Hi @boogaloo

So when looking at the Cellular Stats page via the router admin portal, what bands is it showing that are connected?

If its not connecting to N78 then you are on 4G, if it appears to show its connected to N78 then it is 5G.

Could be a case you are on 4G+ or something?

Anyway if its definitely not connecting to N78 then its likely you have a faulty router. I personally had an initial faulty NR5103E that wouldn't pick up 5G despite being on b12, replaced it with another one and all is well and connects to 5G just fine. Many others have had the same problem also and replacements seem to be the resolution for those who are unable to get 5G following the b12 firmware update (with the assumption that there are no local mast issues and 5G is working on other devices in the same location).

Let us know if your router is showing that its connecting to N78 or not.

Cheers.

Re: No 5G with NR5103E

Edtasonic — Fri, 06 Jan 2023 07:35:34 GMT

Hi, I received my NR5103E yesterday and have been experiencing almost exactly the same thing. Firmware b12 but absolutely no connection to 5G so far, despite a mobile.phone in the same position getting a strong 5G signal. It only seems to get a 4G+ connection. It's never connected to the N78 band at all.

Re: No 5G with NR5103E

boogaloo — Fri, 06 Jan 2023 08:33:38 GMT

Re: No 5G with NR5103E

boogaloo — Fri, 06 Jan 2023 08:35:39 GMT

I also get this at the same time, though 😂 No 5G on the system info

Re: No 5G with NR5103E

boogaloo — Fri, 06 Jan 2023 09:01:43 GMT

Checked again after a disappointing speed test (170 down, 0.8 up) and now no 5G and only two bars of 4G.

Re: No 5G with NR5103E

boogaloo — Fri, 06 Jan 2023 09:29:52 GMT

OK, so I put a refresh interval of 5 seconds on the cellular WAN status page and it appears to connect to 5G every 30 - 90 seconds and then drops it about 5 - 10 seconds later, reverting to LTE and no band n78. Sound like a case of needing to return the router to you?

Re: No 5G with NR5103E

crypt0ninja — Fri, 06 Jan 2023 09:47:08 GMT

Hi @boogaloo

Just waiting for the mods to approve your images so that I can see them, but from what you have said above it does indeed sound like a faulty NR5103E especially if you get 5G fine on Three in the same location on other devices!

Re: No 5G with NR5103E

crypt0ninja — Fri, 06 Jan 2023 09:49:37 GMT

Sounds like you also have a faulty NR5103E if you can get 5G fine on Three with other devices but not the NR5103E.

Might be worth trying to lock the bands to b1+n78 and also try b3+n78 to see if it will show any signs of 5G, but if not then it does indeed sound like a hardware fault with your router like I had myself and also many others.

Re: No 5G with NR5103E

Edtasonic — Fri, 06 Jan 2023 10:15:25 GMT

Thanks for the reply. Yeah, I played around with locking the bands but still no sign of 5G, most I can get is 4G+ with about 50mbps down. Mobile on 3 next to the router getting 5G and 330mbps! Do you know how easy it is to get a replacement? I'm well within my 14 day cooling off period so considering whether to just cancel if it's going to be pain getting three to send a new unit.

Re: No 5G with NR5103E

crypt0ninja — Fri, 06 Jan 2023 10:24:24 GMT

I know of someone who called up and asked for the issue to be escalated in which they were then offered a replacement.

Just got to be firm with the fact that the router must be faulty as other devices on the same network in the same location pick up the 5G signal just fine. Some call centre customer service advisors have told people that their local mast is only supplying mobile phone signal and not router signal etc but this is not true at all. Masts/Cells are not device specific.

If other devices pick up 5G just fine in the same location then so should the router.

If that fails then maybe @JonathanB can assist to save you having to cancel and re-order...

Re: No 5G with NR5103E

lovell100 — Fri, 06 Jan 2023 18:50:24 GMT

EXACTLY the same as mine, the telltale sign I think is the 5G connection stats when it briefly connects of -150 RSRP, 48 RSRQ, 40 SINR. This seems to be the common indicator of a faulty router.

Re: No 5G with NR5103E

lovell100 — Fri, 06 Jan 2023 18:53:02 GMT

Yeah just be firm they will try to fob you off with all sorts of utter tosh, but they must be becoming aware that this is quite a widespread issue now.

Re: No 5G with NR5103E

boogaloo — Mon, 09 Jan 2023 16:53:41 GMT

Good news - I got a replacement router today and 5G is pretty solid. I get up to 850Mbps download!! AMAZING.

Thank you to all who recommended getting a replacement router. It was worth the hassle.

Re: No 5G with NR5103E

Edtasonic — Mon, 09 Jan 2023 23:56:13 GMT

That's great news, I'm calling them up tomorrow - how easy was it to get the replacement sent out?

Re: No 5G with NR5103E

Dazzar — Sun, 29 Jan 2023 13:50:14 GMT

Got mine two days ago and it will not connect to 5g N78 is Available as my old one used to connect to it with downloads of almost 400 upload a bit poor, I have set to manual and changed the settings to include N78 etc and still would not work, is a cpe pro 2 better than this soon to be door stop ?

Re: No 5G with NR5103E

andrewkendall — Mon, 03 Apr 2023 14:33:22 GMT

How did you get a replacement? We are using our NR5103E on our canal boat, so we have luxury of moving to find best signals. Problem I am seeing is when we are in a good LTE area it's amazing. But if we cruise to a 5G area signal is erratic, drops out and seems identical to how yours was performing whereas my iPhone 14 Pro gets amazing stable 5G in same place. I'm convinced our modem has same issues as you did, but support refuse to replace it.

Re: No 5G with NR5103E

Choppy — Fri, 07 Jul 2023 00:27:36 GMT

I'm having exactly the same issues as you all. My phone connects to 5G no problems. Bit this router will not connect ever. Tried all the bands to no avail.. They said there's a problem in my area but 5g is working fine on numerous devices I have in my area.. How do I get them to change my router?

Re: No 5G with NR5103E

JonathanB — Thu, 27 Jul 2023 13:55:36 GMT

Hi @Choppy,

Are you still experiencing these issues with the router not connecting to 5G?