topic Re: Outdoor 5G hub in Broadband

Outdoor 5G hub

Na5027 — Mon, 01 Sep 2025 21:46:09 GMT

I have recently had bad weather and since then my outdoor 5g hub has stopped working I have contacted three to be told that I need to wait 7 days while they investigate this however working from home this is not really a suitable outcome for me

Has this happened to anyone else before if yes how quickly was this resolved

Re: Outdoor 5G hub

MymsMan — Mon, 01 Sep 2025 22:01:16 GMT

Not working in what way?

Not powering on?

Powered on but not connecting?

Slow speeds?

Can you accees the hub via its web address https://192.168.0.1 ?

Has water affected socket on hub? It is supposed to be waterproof but...

Re: Outdoor 5G hub

Na5027 — Thu, 04 Sep 2025 06:45:50 GMT

Hiya thanks it's not turning on ..... No light indications or providing Internet

I believe it may be water damaged due to the weather so I guess its not waterproof or actually ok to be used outside in bad weather conditions:/

Re: Outdoor 5G hub

jr0 — Thu, 04 Sep 2025 09:12:35 GMT

what device model you have?

Re: Outdoor 5G hub

MichaelP — Fri, 05 Sep 2025 09:45:25 GMT

Hello @Na5027,

It's a real shame to hear that your hub has stopped working. Have you had an update from the Home Broadband team yet since this was initially raised?

Were you advised of the next steps and the options available?

Thanks,
Michael

Re: Outdoor 5G hub

MichaelP — Tue, 09 Sep 2025 08:11:48 GMT

Hi again @Na5027,

I'm just checking in with you on this, as we didn't hear back.

Has the Home Broadband team been in touch with you yet to follow up on the investigation?

Thanks,
Michael

Re: Outdoor 5G hub

JonathanB — Wed, 01 Oct 2025 12:49:52 GMT

Hi @Na5027,

We didn't hear back from you. Did you manage to get this sorted out with the Broadband team? Please let us know how things turned out.

Thanks,
Jonathan