topic Re: No internet connection from around 17:00 in Broadband

No internet connection from around 17:00

eerie — Sat, 13 Sep 2025 18:44:10 GMT

My internet drops every afternoon at around 17:00 for about two hours. The Wi-Fi signal is still strong, but there's no internet access until it randomly fixes itself in the night. This is a recurring and annoying issue. I checked internet coverage but there is no change in different time. How can I stop this from happening?

Re: No internet connection from around 17:00

MymsMan — Sat, 13 Sep 2025 19:01:04 GMT

What router/hub are you using?

There are known problems with the Y5-210MU external hub that can cause frequent disconnections, disabling the TR069 service seems to be a work around but your symptoms are not really similar.

Can you acess the router logs to see if anything is happening at 17:00 to cause a loss of connection.

Re: No internet connection from around 17:00

JonathanB — Tue, 16 Sep 2025 16:26:16 GMT

Hi @eerie,

Did you get a chance to check out @MymsMan's response?

I agree the best starting point is if you can let us know which router you have. I'd also recommend to check our Network Status Checker, let us know if there's any known faults or issues being worked on in the area. The regular timing may be down to when we're being granted access to a mast for instance.

Thanks,
Jonathan

Re: No internet connection from around 17:00

JonathanB — Thu, 09 Oct 2025 15:01:00 GMT

Hi @eerie,

I'm just checking in one more time, as we never heard back from you. Was this resolved, or do you still need any help?

Thanks,
Jonathan