topic Re: 5G Greenpacket Y5-210MU Issues in Broadband

5G Greenpacket Y5-210MU Issues

settloe_99 — Tue, 07 Oct 2025 18:48:36 GMT

Good Evening,

I've been a Three customer for the last few months, and I've had numerous issues with this router (mostly the same problems as other posts suggest, such as it locking up and dropping connections), but that's a different story for another day!

I'm wondering if anyone else has experienced this issue. The router is currently running firmware version 130.00100.113.037 following a factory reset. This must be a recently updated firmware version, as the router now shows Advanced --> System --> Update in the menu, whereas previously, it used to show TR-069. When the router displayed TR-069, you could amend the settings; however, now that it shows 'Update', the only option is to upload a new firmware file.

Within 24 hours of the factory reset, when I log back into the router, the web UI is broken. I can't see the firmware version or connection status, and I'm greeted with a "cmd execute error" on every page, as shown in the attached screenshot. A factory reset brings the web UI back, but only until the next day, when the router presumably pulls a dodgy firmware update, and I'm presented with the same issue.

Is anyone else running this firmware version and experiencing the same issue?

Re: 5G Greenpacket Y5-210MU Issues

MymsMan — Tue, 07 Oct 2025 20:03:37 GMT

Are you logging in using the admin userid? You don't see the TR069 settings if you are using the user userid

AFAIK you are the first user to report a new firmware version number

There has always been an Update option but no known source of firmware update files!

Not good if the web UI is broken, I don't think I will rush to try for the upgrade

Re: 5G Greenpacket Y5-210MU Issues

settloe_99 — Tue, 07 Oct 2025 21:36:19 GMT

Yes, I'm logging in with the admin userid. I've never used the userid login.

Interestingly, I've just logged in to check, and I'm already getting the 'cmd execute error,' and I'm back to blank firmware fields, etc., as per this screenshot. I don't think the router has installed a firmware update since I factory reset it at around 7pm tonight, as I've been streaming TV since I clicked submit on my original post. There's been no break in the internet connection, so the router can't have restarted after a firmware update. As you'll see from the screenshot, though, the only information I now get is CPU and RAM. All other fields are blank again, and the page loads with cmd execute error.

@MymsMan Which firmware version are you showing?

Re: 5G Greenpacket Y5-210MU Issues

MymsMan — Wed, 08 Oct 2025 12:08:40 GMT

Those command execute errors make the web it unusable,

Normally is would suggest looking at the logs but you wont even be able to get to the download page.

It might be worth tryng the user userid to see if the results are the same

I have Software Version130.00100.113.024 which most users seems to have

Re: 5G Greenpacket Y5-210MU Issues

settloe_99 — Wed, 08 Oct 2025 17:11:10 GMT

So I've just tried logging in with the user userid, and I get the same issue. I can download the log files, so I've done that and can confirm there has been no restart or firmware update since I factory reset it last night. Clearly, this is a significant bug in version 130.00100.113.037, which Three has kindly provided me with! 😡

I'm now stuck with a router where the admin webpage is unusable until presumably a fix is released. If anyone from Three is reading this, I'd welcome your comments on this!

Whilst I'm pretty technically competent, I'm not qualified to review the log files in any detail; however, I have run them through ChatGPT, which has pointed out the following errors in them:

I don't think I've ever come across an ISP router before which is bricked to this degree from a firmware update and I find it staggering from reading the other posts about these routers that Three aren't banging down Greenpackets door to sort this mess out!

Re: 5G Greenpacket Y5-210MU Issues

settloe_99 — Fri, 10 Oct 2025 16:11:28 GMT

Has anyone had any success in breaking their contract with Three over these router issues? I'm at the end of the road with this (short of spending a few hundred quid on a router which works).

I've spent literally 10s of hours on this over the last few months, and this update to firmware version 130.00100.113.037 is the straw which has broken the camel's back. Since this update, the admin UI is only functional for a few hours before you have to reboot the router to bring it back to life!

I dont suppose by any miracle anyone knows of a way to roll the firmware back? I can't find a download of version 130.00100.113.024 available anywhere online 🙁

Re: 5G Greenpacket Y5-210MU Issues

MymsMan — Fri, 10 Oct 2025 19:30:39 GMT

It is a great pity that that has not yet been any comment on this thread by any of the Three forum moderation team 😥

@PeteG et al where are you?

AFAIK noone else has confirmed receiving the updated firmware update and associated problems

Re: 5G Greenpacket Y5-210MU Issues

PeteG — Sat, 11 Oct 2025 13:34:15 GMT

That's a strange issue. I'm not aware of their being an update beyond that version, so I'm not sure what it would be trying to download, but I'm not in the loop at the moment, so I could be wrong. Since no one else is having it though, it seems more likely that it's something else. I'll be able to catch up with the team on Monday to get more information, and hopefully that will give us some advice that's useful.

Pete.

Re: 5G Greenpacket Y5-210MU Issues

settloe_99 — Sat, 11 Oct 2025 17:07:12 GMT

Thanks for the reply @PeteG. When you say you're not aware of an update beyond that version, are you referring to v037?

After a reboot yesterday, I logged in today (about 17 hours later), and the admin UI was still up and working, whereas it would have previously fallen over by then (it has now, approximately 24 hours on and I'm back to the cmd execute errors).

Re: 5G Greenpacket Y5-210MU Issues

PeteG — Sun, 12 Oct 2025 13:24:33 GMT

I had misunderstood your post before, sorry. The v037 isn't one I've seen around before. I think I understand now that you're trying to go back to the v024 using the newly discovered update option within v037?

I don't know if that's possible. I can bring it up with some of our broadband people tomorrow when they are back, and ask what advice they have, or if downgrading is possible, and if there's a firmware file that can be linked or provided for doing something like that.

Pete.

Re: 5G Greenpacket Y5-210MU Issues

settloe_99 — Sun, 12 Oct 2025 17:46:56 GMT

Thanks, Pete

The only reason for wishing to downgrade is that the admin UI in v037 is broken, as I mentioned in my original post. After a few hours, it breaks and is littered with "cmd execute error" messages on every page until you restart the router.

Any help your broadband guys can provide would be appreciated!

Re: 5G Greenpacket Y5-210MU Issues

PeteG — Mon, 13 Oct 2025 12:01:46 GMT

Hello.

It looks like the v037 rollout was stopped. The team are currently investigating. Would you be able to send me a PM by clicking on my name, then on the right hand side you'll see an option to send me a message. Could you send me the IMEI number of your Hub? Could you also include any other hardware/software information on the page, such as IMSI, APN, anything else like that?

Cheers.

Re: 5G Greenpacket Y5-210MU Issues

settloe_99 — Mon, 13 Oct 2025 13:39:37 GMT

I wish it had been stopped before I got it! 😂

I've just sent you the information you've asked for.

Thanks

Re: 5G Greenpacket Y5-210MU Issues

settloe_99 — Tue, 14 Oct 2025 11:31:39 GMT

@PeteG I've just logged in and I'm now back on version 130.00100.113.024, so I'm assuming your team pushed rollback out.

Thanks for your help with this.

Re: 5G Greenpacket Y5-210MU Issues

JonathanB — Wed, 15 Oct 2025 16:20:02 GMT

That's good to hear @settloe_99, is everything working okay since the rollback?

Thanks,
Jonathan

Re: 5G Greenpacket Y5-210MU Issues

settloe_99 — Wed, 15 Oct 2025 17:01:34 GMT

The admin UI is usable again now. 👍

I've had other issues with the router, but these are the same issues that have been well documented by other users, such as @MymsMan