topic Re: 5g router not connecting to work VPN in Broadband

5g router not connecting to work VPN

timt90 — Fri, 10 Oct 2025 16:19:28 GMT

I have an MC801 router, and have been using it with no problems for the last few years until this morning at 10am I was kicked off my work VPN. I have not been able to connect to the VPN since then. Normal web browsing is fine though. If I hotspot off my mobile on O2, it works so I know it's not a problem with the laptop nor VPN itself.

I also have Sky Stream which is not connecting to the channels either.

I called Three Support who are looking in to this and it could take a week. Has anyone else had the same problem today?

Re: 5g router not connecting to work VPN

fashric2 — Fri, 10 Oct 2025 16:32:55 GMT

I'm having the same issues connecting to any UK VPN servers using ProtonVPN. Also issues connecting to a lot of websites and apps. They all work and connect fine using a vpn server outside of the UK or on my phones 4G. No idea whats happening today.

Re: 5g router not connecting to work VPN

clevermedia — Fri, 10 Oct 2025 23:07:43 GMT

I had the same problem today.

If you go to the MC801A router settings, click on the centre ring headed "My Router" and then the "5g settings". Click on "APN" and click "manual", then click "add new" alongside profile. Call the profile name three.co.uk and the APN three.co.uk. Under "PDP type" choose "IPv4". Click "Save".

Worked for me today.

Re: 5g router not connecting to work VPN

Biffa — Sat, 11 Oct 2025 13:20:58 GMT

Simila problem here with PureVPN, I can connect to some of their servers, but others (including my dedicated IP server) is non-responsive and i can't even ping it or traceroute to it. Very frustrating.

Re: 5g router not connecting to work VPN

Biffa — Sat, 11 Oct 2025 13:50:11 GMT

It's definitely related to the APN, Three mobile broadband should use the 3internet APN. However as clevermedia suggested when I changed it to the mobile phone APN of three.co.uk I was able to connect and ping the providers VPN servers. I don't know what three have done to the 3internet APN but its broken it somehow.

Re: 5g router not connecting to work VPN

timt90 — Sun, 12 Oct 2025 18:06:51 GMT

Thanks, that has resolved it for me.

Re: 5g router not connecting to work VPN

pmcg76 — Fri, 28 Nov 2025 09:45:59 GMT

I am on first day on 3, and having issue. Online chat was no good. I have Avanti as a VPN, but I cannot connect to internet, unless I switch it off. I have read the replies, but where do I go to change the settings? Thanks.

Re: 5g router not connecting to work VPN

pmcg76 — Fri, 28 Nov 2025 09:48:01 GMT

Re: 5g router not connecting to work VPN

pmcg76 — Fri, 28 Nov 2025 09:49:04 GMT

My router is a 4G one, if that makes a difference.

Re: 5g router not connecting to work VPN

PeteG — Sat, 29 Nov 2025 10:53:12 GMT

Hello.

That's not so great. I'm not sure what would be causing that to happen, but if Avanti is the only service you're having issues connecting to, we'd recommend speaking to them to get some diagnostic checks done, they should be able to inform you what aspect of the connection is currently preventing you from getting online via the VPN, and that data might help the broadband team, or someone here identify a solution to the issue.

Pete.