topic Re: Are Three Having Broadband issues tonight? in Broadband

Are Three Having Broadband issues tonight?

natastrophe — Thu, 11 Apr 2024 21:51:37 GMT

I've lost signal on my three mobile broadband several times tonight and now its back, certain site wont load, including

fast.com

bbc.co.uk

The sites are back now, but there seems to be network coverage issues and DNS issues intermittently, yet no service update from Three.

Down Detector has a spike in reported outages too.

Anyone else having problems?

Re: Are Three Having Broadband issues tonight?

dc52ltr — Thu, 11 Apr 2024 22:14:24 GMT

Yep, coverage has been terrible from after 6pm this evening. Settled a bit now.

Re: Are Three Having Broadband issues tonight?

ZeBranster — Thu, 11 Apr 2024 22:38:14 GMT

Yeah having intermittent issues loading most websites on phone/laptop. PS5 hasn't been able to connect to internet properly since 8 pm.

Re: Are Three Having Broadband issues tonight?

natastrophe — Fri, 12 Apr 2024 10:06:21 GMT

Thanks folks, my connection is back today, but issues (on the 3internet apn) remain, apps like Discord, google authenticator and My Cupra wont work correctly, for instance discord wont load images. Switch apn to three.co.uk and all is good except google stuff. My nest mini too has connectivity issues. I know this as when switch back to my BT internet, they all work!

The problem with the three.co.uk apn is that it does not support port forwarding and ddns.

Glad to hear playstation stuff works though!

Re: Are Three Having Broadband issues tonight?

JonathanB — Fri, 12 Apr 2024 10:08:34 GMT

Hi everyone,

Sorry to hear you've been having these intermittent connection issues yesterday. If these are persisting, try powering the router off for a couple of minutes and then switching it back on.

You can also check for any local issues on our Network Status Checker.

Thanks,
Jonathan

Re: Are Three Having Broadband issues tonight?

natastrophe — Fri, 12 Apr 2024 13:50:37 GMT

Three really need to address the issues with the different APNs and the the issues accessing Google services, and the apps I mention. Rebooting a router will not fix this. Three have a problem with their internet provision.

For instance, why on 3internet APN does Discord not work, it wont load images or update feeds? Why does my Barclays Bank app run painfully slow on 3internet? When I switch to three.co.uk APN, these apps are fine, but then I cannot use DDNS or port forwarding.

There is clearly an issue that needs looking at.

Re: Are Three Having Broadband issues tonight?

johnson70 — Sat, 20 Apr 2024 22:10:57 GMT

Ive been with three four three years and they have never even attempted to resolve the issues related to the different APNs and secure banking.Due to my location Im stuck with three, the only thing that works reliably is 3g on 3internet APN, dont get me wrong I can get 4g, the mast is 200m away in direct line of sight, but at any time between 5 and 9pm the teenagers are rinsing it and downloads drop to less than .9m, even streaming low quality is impossible.Three will do nothing about except advise me that unlucky for me 3g is stopping and my poor but reliable 1to 2m download speed is soon to be no more.Contract up soon ,so time to look for an alternative.Customer service can be helpful and friendly but honestly they seemingly have no power to do anything at all .

Re: Are Three Having Broadband issues tonight?

unhappycustome1 — Wed, 08 May 2024 22:10:40 GMT

They seem to have problems most nights. I am considering getting another ISP, 5 months early, before my contract ends. Never again.

Re: Are Three Having Broadband issues tonight?

davywatt — Thu, 19 Sep 2024 15:18:04 GMT

no internet at all today has cost me numerous problems at work, as I rely on my phone & internet daily....been not internet since I got up at 6am this morning & it's still not working.

Re: Are Three Having Broadband issues tonight?

Ledgel — Thu, 14 Nov 2024 21:22:27 GMT

My network has been messing up whole day

Re: Are Three Having Broadband issues tonight?

KateS — Fri, 15 Nov 2024 12:39:22 GMT

Hey @Ledgel,

Welcome to the Three Community.

I'm sorry to hear this. How's your signal been today? Have you had any issues?

If so, I'd check out our Network Status Checker, as any reported issues or work going on in the area will be updated here.

Have you also tried restarting your device or resetting your network settings?

Thanks,
Kate

Re: Are Three Having Broadband issues tonight?

SAB — Thu, 23 Jan 2025 17:18:14 GMT

I have had no phone coverage phoning out or receiving since late morning which is causing immeasurable issues for me

Re: Are Three Having Broadband issues tonight?

JadeF — Fri, 24 Jan 2025 09:34:44 GMT

Hey @SAB

Welcome to the Three Community page.

Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so. A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  

We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network.

Thanks, Jade

Re: Are Three Having Broadband issues tonight?

Steve0393 — Thu, 13 Mar 2025 06:22:31 GMT

For 2 nights in a row now my mobile broadband has been switched off until either 0530 (today) and 0600 (yesterday), why can they not tell people who use it that it will happen?

Re: Are Three Having Broadband issues tonight?

PeteG — Fri, 14 Mar 2025 12:53:13 GMT

Hey, Steve.

That's not so great. It sounds like the issues might not have been planned. Hopefully this morning wasn't a repeat of the issue. If it was, it might be worth having a look at the service status page to see if there's any known issues in the area that might explain what's going on.

Pete.

Re: Are Three Having Broadband issues tonight?

Terryh — Sat, 11 Oct 2025 19:57:29 GMT

Yes having a lot of problems with 3 home broad band tonight 5 g and 2.4