topic Re: Major Outage On Three's 5G Home Broadband Service in Broadband

Major Outage On Three's 5G Home Broadband Service

23588 — Sat, 11 Oct 2025 17:10:05 GMT

For the last 24hrs we are no longer able to access a bunch of websites such as dropbox.com for me and arenabreakoutinfinite.com , arenabreakout.com for the kids game.

Their is a few others I can't remember what they were off the top of my head.

Note:

I'm also on Three on my mobile phone and I can still reach these URLs on that, but absolutely cannot on Three's Home 5G Broadband Service where its needed most.

When is this going to be fixed and will Three be compensating its customers for clearly disrupting our services?

Are your network engineers working on behalf of the Starmer regime, what gives?

Re: Major Outage On Three's 5G Home Broadband Service

CoasterKaty — Sat, 11 Oct 2025 20:32:20 GMT

Additionally - I've found over the past few days Magic the Gathering Arena won't connect, and the ticket site within Alton Towers website won't load (the iframe times out).

Looking at it further - if I change the APN from 3internet to three.co.uk everything starts working again, but then I'm stuck behind CGNAT. Seems odd that some traffic just seems to be blackholed on 3internet and there be nothing at all about it on the network status checker.

Re: Major Outage On Three's 5G Home Broadband Service

nelnelhk — Sat, 11 Oct 2025 23:53:32 GMT

I encounter similar issue!

Some websites can't reach. But if I use VPN, than it works again! Strange! But, after I close the VPN app, it doesn't work anymore again.

Re: Major Outage On Three's 5G Home Broadband Service

Biffa — Sun, 12 Oct 2025 10:28:34 GMT

And support is closed till Monday 😐

Re: Major Outage On Three's 5G Home Broadband Service

Biffa — Mon, 13 Oct 2025 10:55:14 GMT

Chat with support, apparently there is an "account reset" they can do to fix it. Appears it is a routing based error

Re: Major Outage On Three's 5G Home Broadband Service

nelnelhk — Mon, 13 Oct 2025 11:58:56 GMT

No.. I talked with them. They said that there is no time estimation how long they can fix it.....