topic PAYG handsets in Devices

PAYG handsets

Anonymous — Sat, 14 Jan 2023 14:34:21 GMT

Hi: I am a Three sim-only customer

Is it possible to still buy a new handset outright from a Three store?

If so, when I say to the member of staff that I am already a Three SIMO customer will they waive the £10 top-up charge?

Re: PAYG handsets

PeteG — Sat, 14 Jan 2023 19:13:57 GMT

Hello, Tarantella.

Yeah, you can still buy phones direct from our stores.

The £10 top up is typically inclusive of the price of the unit. My understanding is that if the recommended retail price of a phone is £100, then the store would also be selling it for that price including the £10 top up.

I don't think this is something they would be able to wave off in either case though.

Pete.

Re: PAYG handsets

Anonymous — Sun, 15 Jan 2023 08:54:29 GMT

When I had a chat with Three Store Now they said the £10 top-up is not included in the price of the handset, but they said that it would be waived for existing SIMO customers.

Is that information incorrect?

Re: PAYG handsets

StephR — Wed, 18 Jan 2023 16:42:33 GMT

Hey @Anonymous, sorry for the conflicting info!

The information shared by the Three Store Now team is correct. The £10 top-up would be an additional cost to the price of the handset. So if the phone you're looking to buy is £300, the total cost including the £10 top-up would be £310.

As an existing Pay As You Go customer, your local store team can verify your details. Please pop in to discuss your options with them directly, as they'll be able to help you further with this.

Re: PAYG handsets

Anonymous — Wed, 18 Jan 2023 21:23:37 GMT

Hi StephR.

To clarify, I am a Pay-monthly Sim-only customer.

ThreeStoreNow said that the £10 top-up would be waived because I am an existing Three customer.

Is this correct information or not?