topic Re: Samsung Galaxy Watch 5 Pro LTE in Devices

Samsung Galaxy Watch 5 Pro LTE

isomeruk — Fri, 30 Sep 2022 13:24:43 GMT

I see much chatter here about using an cellular enabled Apple Watch on Three with varying degrees of success, but no mention of any others... According to the "Smartwatch Pairing Plan on Three" page on the website, "We'll be introducing other manufacturers and devices [...] soon." Does anyone have a guess on how long "soon" will be?

I've got a swanky new Galaxy Watch 5 Pro on the way. Am I going to need to switch networks to be able to use it to it's full potential before it goes out of date? 😬

Re: Samsung Galaxy Watch 5 Pro LTE

PeteG — Sun, 02 Oct 2022 18:29:02 GMT

Hello, isomeruk.

That's a nice watch! I hope you enjoy it.

At the moment, we don't have a specific timeline on when these additional devices will begin to be supported.

For now, you can still connect the watch to your phone to utilize all the usual features of the watch, as long as your phone is still within Bluetooth range.

Pete.

Re: Samsung Galaxy Watch 5 Pro LTE

isomeruk — Mon, 03 Oct 2022 14:14:38 GMT

Shame. In the meantime, if you need a tester/Guinea Pig.... 😛

Re: Samsung Galaxy Watch 5 Pro LTE

TSR — Thu, 06 Oct 2022 15:43:46 GMT

Shame that Three hasn't extended support for other smart watches as of (looks at calendar) October 6, 2022.

I'll be buying an LTE Android watch myself soon, and would prefer to keep my extra data plan money at Three... if you'll take it.

Idk who needs to hear this within Three's organisation, but you all need to roll out support for this. Is the cost to support extra devices greater than the extra income you'll bring in??

Re: Samsung Galaxy Watch 5 Pro LTE

isomeruk — Wed, 26 Oct 2022 08:37:54 GMT

According to a reply on a Reddit post (so take with a pinch of salt!), as Apple watch is already supported it should just be a point of 'switching it on' for other devices. I guess the biggest hold up is making sure customer support are ready...

Hopefully all the interest in the Pixel watch will kick Three into gear. 🤞

Re: Samsung Galaxy Watch 5 Pro LTE

abs — Tue, 29 Nov 2022 15:56:06 GMT

I completely agree. For a network going around positioning themselves as the best, they seem so far behind the likes of EE and Vodafone when it comes to features. Smart Watches came into existence years ago and many have had 4G LTE for a while. Why only support Apple?

Re: Samsung Galaxy Watch 5 Pro LTE

TSR — Sat, 10 Dec 2022 15:23:41 GMT

In case it helps anyone else, there is a workaround to get mobile data working on your Android-based smartwatch. I just verified it on my Pixel Watch. Hopefully Three offers a native eSIM option soon for us Android-based 'step-children'...

Search on reddit for 'LTE on imported pixel watch' and *generally* follow the steps to workaround the current network lock (for example, the Pixel Watch is restricted to 2 networks in the UK at the moment, and Three is not currently supported). Note that you will have to tweak a few of the steps in the workaround.

Re: Samsung Galaxy Watch 5 Pro LTE

richmanpyro — Sun, 08 Jan 2023 11:38:26 GMT

I'll be switching to EE or Vodafone in June if Samsung watches aren't supported by then. Been a 3 customer for nearly 15 years but I want this capability. This will also mean i take my other accounts to another provider also.

Re: Samsung Galaxy Watch 5 Pro LTE

Thackshila — Fri, 27 Jan 2023 08:21:16 GMT

I was wondering if there was any updates on this?

I was massively misguided by the sales team when I bought my latest contract saying that galaxy watches esims are already available (Oct 2022) only to find out that it really doesn't after purchasing. and then they were like, no no, sorry mistake, but it'll be rolled out in December 2022. Which obviously didn't happen.
Had the sales team been honest, I'd either wouldn't have bought the watch or switched networks. Now I'm just stuck with a watch and a plan I cannot use.

Re: Samsung Galaxy Watch 5 Pro LTE

mlewis — Mon, 30 Jan 2023 13:17:09 GMT

Is Samsung pairing live now? On this page https://www.three.co.uk/support/sim-support/smartwatch-pairing-support it mentions Samsung but when I try to add a mobile plan it says 'Smartwatch pairing isnt available on your plan'

Re: Samsung Galaxy Watch 5 Pro LTE

beasty54 — Mon, 30 Jan 2023 22:31:31 GMT

I've had all sorts of arguments with multiple advisers today about this. Most of them have absolutely no idea what I'm talking about, they're completely ignoring what it says on Three's own website and have simply said I'm wrong. One advisor did accept what I was saying and found the webpage himself, after going off and speaking to more senior staff though, he said the system for Samsung watches is totally different to Apple, none of them have any idea what this system is or how it works, they basically couldn't do anything.

What the last adviser did say was that from the information he had just been given, it's not simply an add on to any existing plan, it must be a "Three your way" plan. I asked about how I'd get on to one of these plans and it sounds like I'd have to cancel, pay the early termination (it's only 3 months in) and then start a new plan, absolutely ridiculous in my opinion. Unfortunately, I do believe the part about the new plan because that's also what it says on the website

Most Samsung devices will be compatible, but you’ll need a Three Your Way plan and the Galaxy Wearable app.

Re: Samsung Galaxy Watch 5 Pro LTE

beasty54 — Mon, 30 Jan 2023 22:09:01 GMT

I'm the same, I wasn't told when the service would actually go live, I was told that I'd be able to add the service on to my current plan though. I had absolutely no reason to not believe them, why would you make such an add on only available to certain plans??

Re: Samsung Galaxy Watch 5 Pro LTE

mlewis — Mon, 30 Jan 2023 23:22:08 GMT

Sounds like we ended up having similar conversations with advisors today.

I still have 18 months in my contact. If there is no way to upgrade to a 'Three your way' plan or add a watch to existing customers, that would be beyond ridiculous. It wouldn't be a surprise but it would be ridiculous.

Re: Samsung Galaxy Watch 5 Pro LTE

beasty54 — Wed, 01 Feb 2023 10:11:42 GMT

I've been on the phone to the executive office this morning and apparently it is possible as long as you don't buy the watch direct from three and try and pair it with a phone that's on an older plan. Luckily I purchased my watch elsewhere so I'm good to go once they set the pairing up.

Re: Samsung Galaxy Watch 5 Pro LTE

mlewis — Wed, 01 Feb 2023 19:58:57 GMT

So you won't have to be on a new plan?

Re: Samsung Galaxy Watch 5 Pro LTE

JonathanB — Wed, 08 Feb 2023 15:03:45 GMT

Hi everyone,

I'm sorry we missed the recent replies on this thread at the time. Happy to help clear this up.

Samsung smartwatch pairing is currently only available on our Three Your Way plans, whether you take a handset, or a SIM Only plan. Existing customers will have the opportunity to pair their Samsung smartwatch when we roll this out across our other plans, later this year.

Here's a link to the Smartwatch pairing support page on three.co.uk with more info.

Just to clarify, whether you have purchased the watch from Three directly or elsewhere, this shouldn't affect whether you can pair. The availability of the service is purely down to the difference in the plans, and we're working on a solution to make this service available for every customer soon.

Thanks,
JonathanB

Re: Samsung Galaxy Watch 5 Pro LTE

Jon_Akzar — Fri, 17 Feb 2023 21:43:51 GMT

I am so confused about this. 2nd line network support just told me no Samsung smartwatches are supported. Just had to go through the complaints team to get my new 'Three Your Way' contract cancelled. I'm not sure anyone really knows anymore!

Re: Samsung Galaxy Watch 5 Pro LTE

JonathanB — Tue, 28 Feb 2023 14:58:05 GMT

Hi @Jon_Akzar,

I'm sorry if you've been running into conflicting info about pairing smartwatches.

Here's our page on smartwatch pairing. Which model of watch do you have? Have you went ahead with this cancellation? I'd like to get this looked into this further if possible. If you haven't completed the cancellation yet, please let me know and I'll be happy to help get this investigated in more detail.

JonathanB