topic How to cancel a monthly contract? in Devices

How to cancel a monthly contract?

MRX_001 — Sun, 19 Feb 2023 20:58:57 GMT

Hi,

As the title says, I might be required to cancel my Home Broadband 2 year contract (5G Hub) in a few months due to financial difficulties.

What would be the procedure for this? And also, is there be a cancellation fee?

Regards

Re: How to cancel a monthly contract?

sc1999 — Mon, 20 Feb 2023 10:30:54 GMT

Best thing to do is call 333 and speak to customer services. I would hope that they would be accommodating in the current climate. You could try changing your contract to a cheaper one but that's what customer services are there for.

Re: How to cancel a monthly contract?

MRX_001 — Mon, 20 Feb 2023 12:42:50 GMT

Thanks for the reply. I'll look into it.

Re: How to cancel a monthly contract?

JonathanB — Mon, 27 Feb 2023 15:23:11 GMT

Hi @MRX_001,

I'm sorry to hear that you're having to consider cancelling due to financial difficulties. Usually if there's time left on the 2 years, there is an Early Termination Fee applicable, but please make any teams you discuss this with aware of your circumstances. We may be able to offer further support or flexibility with this.

If you'd like impartial advice on what support is available to you in a financial hardship, the following organisations may be able to help:

Step Change - stepchange.org or 0800 138 111
The Money Advice Service - moneyadviceservice.org.uk/en or 0800 138 7777
National DebtLine - nationaldebtline.org or 0800 808 4000
Citizens Advice Bureau (CAB):
England & Wales - www.citizensadvice.org.uk.
Scotland -www.cas.org.uk.

JonathanB