topic Re: Sercomm LTE2122GR 4g+ hub Administration portal issue. in Devices

Sercomm LTE2122GR 4g+ hub Administration portal issue.

Manse_man — Wed, 07 Dec 2022 10:25:22 GMT

My new router will not allow me to connect to the Admin portal via 192.168.1.254 which results in the message “This site can’t be reached. 192.168.1.254 refused to connect.”

I have tried via laptop, iPad and mobile phone. By directly entering the address into various browsers and via the Three app all with the same outcome. The app also won’t change the router name and passwords when attempted.

Spoke to a Three “technical advisor” who told me to call Sercomm, but could only give me a Bulgarian contact number…

Re: Sercomm LTE2122GR 4g+ hub Administration portal issue.

sc1999 — Wed, 07 Dec 2022 21:09:47 GMT

Have you tried 192.168.8.1 or 192.168.1.1? The ip address you quoted is one BT use.

Re: Sercomm LTE2122GR 4g+ hub Administration portal issue.

Manse_man — Fri, 09 Dec 2022 11:55:44 GMT

Yes, tried a few different ip, they all result in "this site cant be reached."

Its a shame no-one from Three is willing to help.

Re: Sercomm LTE2122GR 4g+ hub Administration portal issue.

sc1999 — Fri, 09 Dec 2022 12:28:51 GMT

Message them direct. Try About JonathanB - Three Community

Re: Sercomm LTE2122GR 4g+ hub Administration portal issue.

EngineerMelissa — Fri, 09 Dec 2022 16:13:47 GMT

Hello @Manse_man ,

I have not used this router before so I can only give a generic troubleshooting opinion. Can you connect to the internet fine? Also have you changed the subnet on the router? Possibly it could be a different subnet (so for instance like 192.168.3.1 or etc).

Re: Sercomm LTE2122GR 4g+ hub Administration portal issue.

sc1999 — Fri, 09 Dec 2022 16:36:11 GMT

Try this. In the search bar on your pc type cmd and then open the command prompt window. Then type ipconfig and scroll down the list until you find default gateway and try that ip address. It works for me and there is no risk of screwing anything up. Just click the close box on the cmd window when finished.

Re: Sercomm LTE2122GR 4g+ hub Administration portal issue.

EngineerMelissa — Fri, 09 Dec 2022 16:37:57 GMT

Thanks @sc1999 I forgot to put the instructions in on how to check, much appreciated.

Re: Sercomm LTE2122GR 4g+ hub Administration portal issue.

Manse_man — Thu, 15 Dec 2022 20:02:24 GMT

Default gateway comes up as the same ip.

Re: Sercomm LTE2122GR 4g+ hub Administration portal issue.

Manse_man — Thu, 15 Dec 2022 20:03:24 GMT

and yes I can also connect to the internet fine.

Re: Sercomm LTE2122GR 4g+ hub Administration portal issue.

Manse_man — Tue, 21 Feb 2023 09:41:29 GMT

Anyone had any further success with this issue?

Re: Sercomm LTE2122GR 4g+ hub Administration portal issue.

logindetails — Sat, 25 Feb 2023 13:28:53 GMT

I'm having the same issue with the Sercomm LTE2122GR hub - seems to be no way to connect to it as admin. It refuses connection before you get a chance to enter username/password. I think Three locked this router down so tight it's unusable.