topic Re: Confused over new sims in Devices

Confused over new sims

Roxanne — Fri, 03 Mar 2023 22:50:59 GMT

I got an upgrade and it came with two sims one pay as you go and a new pay monthly one both different numbers is the pay monthly one connected to my contract

Re: Confused over new sims

sc1999 — Sat, 04 Mar 2023 10:41:39 GMT

Hi, call customer services on 333 or 0333 338 1001, they should be able to help.

Re: Confused over new sims

PeteG — Sat, 04 Mar 2023 19:50:08 GMT

Hi, Roxanne.

Welcome to the Three Community.

The team will often send out a Pay as You Go SIM along with upgrades in case you plan to keep your old phone. You can pop the SIM into it and give it to a family member, or just use it as a backup when needed.

The new Pay Monthly SIM should be a replacement for your existing SIM. It should activate on it's own once inserted into your phone. Your number should also remain the same as it was before the upgrade.

Pete.