topic Re: Smartwatch Pairing in Devices

Smartwatch Pairing

mattclem1984 — Fri, 14 Jul 2023 18:19:14 GMT

Hi, I have a smartwatch pairing plan and recently unpaired and removed my Samsung watch as I’ve switched to Apple. It now won’t let me add the plan to my Apple Watch as says “There’s a problem. A device is already paired” . I’ve tried Live Chat 6 times today, and they say they’re just checking and then live chat closes and I have to go all through it again, and again to get disconnected. Has anyone had this and knows how/who to speak to? Many thanks

Re: Smartwatch Pairing

sc1999 — Fri, 14 Jul 2023 18:55:52 GMT

Contact the moderator, I think it's JohnD.

https://community.three.co.uk/t5/Devices/Solution-Cellular-Plan-Apple-Watch-Pairing-E53305-You-already-have-a-paired-device/m-p/9100

Re: Smartwatch Pairing

JonathanB — Mon, 17 Jul 2023 13:51:09 GMT

Hi @mattclem1984,

I've replied to your PM with a link to some more help

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan