topic Reset profile in Devices

Reset profile

frondina — Sun, 16 Jul 2023 09:41:17 GMT

I need to reset my profile

Re: Reset profile

frondina — Sun, 16 Jul 2023 09:42:28 GMT

Can someone please help me

Re: Reset profile

Geluk — Sun, 16 Jul 2023 14:37:46 GMT

Call Cust. Service on 333, or make adjustments via the 3 APP.

Re: Reset profile

JonathanB — Mon, 17 Jul 2023 16:09:11 GMT

Hi @frondina,

We'll do our best to help but it's not clear what you mean by reset your profile? Can you explain in a bit more detail? For example, are you having difficulties registering or re-registering for My3?

Thanks,
Jonathan

Re: Reset profile

Chil — Thu, 04 Dec 2025 07:26:51 GMT

Good day, I’m trying to make edits to my three profile which are basically name Input and date of birth input as it’s vacant on my profile. I sent a mail on Friday 28th Nov with my drivers license and passport to the Glasgow office to support my request but I haven’t gotten any feedback. How do I get it sorted out?

Re: Reset profile

PeteG — Fri, 05 Dec 2025 11:35:44 GMT

Hello there.

You might need to contact the support team for an update on the status of the request. If you're a Pay As You Go user, you might need to get the account registered.

Pete.