topic Re: E-sim in Devices

E-sim

Clever-Trevor — Tue, 28 Jun 2022 13:07:53 GMT

I see e-sim for Apple Watch launched - when can we have a phone e-sim ?

Re: E-sim

DanC — Tue, 28 Jun 2022 14:18:40 GMT

Hi Trevor

eSim was being tested recently for a full rollout soon. The first step was for Apple Watches which is now working.

Keep a look out online for any future updates on eSims for other devices

Re: E-sim

Anonymous — Tue, 28 Jun 2022 16:45:05 GMT

Seems like it has taken quite some time @DanC, is there any indication when 'soon' is?

Re: E-sim

Anonymous — Wed, 29 Jun 2022 20:10:40 GMT

I’d be interested to know the go-live date, too.

Re: E-sim

goldfield — Thu, 30 Jun 2022 22:26:49 GMT

Hi, tried to activate my Esim / mobile data add on using the Apple Watch app, it has added the add on to my plan, but it is stuck in “activating” status on the Watch app, and not applied mobile data to the Watch … any ideas why?

Re: E-sim

JonathanB — Tue, 05 Jul 2022 13:37:49 GMT

Hi goldfield,

Welcome to the Three Community.

We've had a check into this, and in some cases it may take till the start of your next bill cycle before the add on starts. If you get in touch here, customer services can get it cleared up as to whether it's this issue, or if something else is causing the error.

JonathanB

Re: E-sim

andrews297 — Fri, 08 Jul 2022 20:23:04 GMT

Hi, I need to change my physical sim to an e-sim. Please advise how I can do this.

Thanks

Re: E-sim

Anonymous — Fri, 08 Jul 2022 21:13:13 GMT

Three don’t currently offer eSIM for mobile devices, there was a trial over 12 months ago which seems to have been successful.

They’ve just started to roll out eSIM for Apple Watch and are due to start rolling out for other devices ‘soon’

If I were a betting person I would say they’ll be shortly before or at the same time iPhone 14 launches

Re: E-sim

Vinco — Thu, 21 Jul 2022 11:43:46 GMT

I would be interested to know when they are rolling out the e-sims for phones! This feature would be extremely useful for me.

Re: E-sim

zeuscho — Fri, 11 Nov 2022 12:02:32 GMT

iPhone 14 is now here. I am still waiting for the eSIM to be roll out. 😃

Re: E-sim

sdravid — Mon, 05 Dec 2022 15:29:11 GMT

Any luck on eSim roll-out? I have been awaiting for eSim since last year 🙄.

Re: E-sim

Anonymous — Mon, 05 Dec 2022 15:59:55 GMT

They said by the end of this year so they’ve got 25 days left (excluding today) 😅

I’m rather hoping that the maintenance on the website this week has something to do with it. One of my lines was a trial eSIM line but the other isn’t and I’d quite like to switch it over as that contract is expiring and I’m not planning to renew it.

Re: E-sim

zeuscho — Mon, 05 Dec 2022 18:07:21 GMT

May me~~😂

Re: E-sim

Anonymous — Tue, 06 Dec 2022 12:07:34 GMT

Replied to the wrong person - deleted!

Re: E-sim

Anonymous — Tue, 06 Dec 2022 12:11:48 GMT

Customer Service just told me 2023, guessing that they're still having issues rolling it out? Bit ridiculous that it's taking this long for eSIM when the other MNOs implemented some time ago.

Finding it frustrating because one of my lines is an eSIM and the other is not. The eSIM contract comes to an end in January and I plan to terminate it. I'd really like to use my second line in my phone but main EE SIM takes up the physical sim slot and I want the flexibility of being able to move that line frequently.

Three CS won't issue an eSIM because that line is not on the trial although as a customer I am.

Re: E-sim

fredbare — Thu, 08 Dec 2022 16:09:40 GMT

I bought iphone14 in US without sim tray. Online chat advised me it was imminent last month but still no sign despite saying it will be in 2022. 2 weeks to go - I’m changing to EE if no sign by Christmas

Re: E-sim

dominicspengler — Tue, 20 Dec 2022 21:48:36 GMT

Did they tell you when in 23 they would release it? I am about to change provider -- I have been waiting forever and can't wait any longer.

Re: E-sim

Anonymous — Tue, 20 Dec 2022 22:42:39 GMT

Nope - doubt it’ll be January though!

Re: E-sim

zeuscho — Thu, 16 Feb 2023 11:25:33 GMT

Now it is February, and we are still waiting, unfortunately.🤪

Re: E-sim

Anonymous — Thu, 16 Feb 2023 11:35:03 GMT

Technically they have launched eSIM just for new customers. They’ll be migrating users from the old system to the new over the course of this year.