Returning a hub nightmare not providing bag

Lindavid6 — Thu, 24 Aug 2023 12:35:37 GMT

I visit my family each summer for July and August, I pop into the three store and take out the rolling monthly, after a month I cancel with the 30 days notice, but this year I can’t do it in store had to spend over an hour on chat, then was told I had to return hub, I have been waiting 22 days for the bag to arrive with numerous phone calls and chats in the last few weeks eating into my holiday time with my elderly parents, just torture, no one listening, I was even told yesterday they could email a label, told today, no such service, so disappointed, what do I do now as we leave in a few days, Can I just leave it in store enroute to airport and tell them to deal with it???

Re: Returning a hub nightmare not providing bag

JonathanB — Fri, 25 Aug 2023 16:14:15 GMT

Hi @Lindavid6,

I've replied to your PM now with a link to the team that can help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

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Returning a hub nightmare not providing bag

Re: Returning a hub nightmare not providing bag