https://community.three.co.uk/t5/Devices/Returns-bag/m-p/17310#M1776 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/8604">@wharff</a>,</P> <P>Sorry I never answered your public post about this. We'd already been chatting by PM by the time I'd seen this. I can tell you were having a really awful time, I hope we've managed to turn this experience around and restore some faith in Three.</P> <P>Thanks,<BR />Jonathan</P> Tue, 29 Aug 2023 09:15:13 GMT JonathanB 2023-08-29T09:15:13Z https://community.three.co.uk/t5/Devices/Returns-bag/m-p/16907#M1736 <P>I'm starting to lose my tether with Three Mobile...</P><P>On the 3rd August, I contacted Three Mobile requesting a jiffy bag to return a handset.</P><P>I signed a new contract with Three Mobile on the 27th July — so I was well within my 24 Day Cooling Period.</P><P>As of now, I'm still waiting for a returns bag for the device. I've made various complaints, and escalated the issue and still, no whereabouts of a returns bag.</P><P>I'm really stuck on what to do next, and whatever they say to me now, I just don't believe a single word.</P><P>I really need someone's help on here as it's starting to get me down and emotional.</P> Mon, 21 Aug 2023 18:06:42 GMT https://community.three.co.uk/t5/Devices/Returns-bag/m-p/16907#M1736 wharff 2023-08-21T18:06:42Z https://community.three.co.uk/t5/Devices/Returns-bag/m-p/17310#M1776 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/8604">@wharff</a>,</P> <P>Sorry I never answered your public post about this. We'd already been chatting by PM by the time I'd seen this. I can tell you were having a really awful time, I hope we've managed to turn this experience around and restore some faith in Three.</P> <P>Thanks,<BR />Jonathan</P> Tue, 29 Aug 2023 09:15:13 GMT https://community.three.co.uk/t5/Devices/Returns-bag/m-p/17310#M1776 JonathanB 2023-08-29T09:15:13Z