topic Re: Apple Watch Ultra 2 Pairing Error in Devices

Apple Watch Ultra 2 Pairing Error

DeLaBouche — Fri, 22 Sep 2023 13:56:12 GMT

Hi all,

I’m trying in vain to add my new Apple Watch to my 3 account. The error has been reported before: it’s the ‘fields are missing’ error on the sign in page. This error shows even if you don’t enter any info into the sign in fields, so isn’t an issue with special characters in the password.

Can anyone help please? It’s a nightmare getting through to anyone so this is my only other option to get this rectified.

Thank you. 😊

Re: Apple Watch Ultra 2 Pairing Error

aclon — Fri, 22 Sep 2023 15:13:12 GMT

I am having this issue, too.

There is a problem. One of the fields is missing.

I have completed the only two fields on the page.

I have changed my password so that it does not contain any special characters (a possible solution suggested by others). Same error.

Re: Apple Watch Ultra 2 Pairing Error

dg — Fri, 22 Sep 2023 16:21:38 GMT

Exact same issue here, missing fields.

Re: Apple Watch Ultra 2 Pairing Error

sgos01 — Fri, 22 Sep 2023 17:10:24 GMT

same issue for me too

Re: Apple Watch Ultra 2 Pairing Error

DeLaBouche — Fri, 22 Sep 2023 17:20:27 GMT

I’ve spoken to customer services on the phone and do live chat. Absolutely no idea how to resolve.

Re: Apple Watch Ultra 2 Pairing Error

Johnniebbad — Fri, 22 Sep 2023 17:26:55 GMT

Same issue spent two hours on live chat tried everything, change password to remove special characters. Deleted old watch from I-watch app. Tried with WIFI and with Mobile Network as requested. Changed the default browser.. got told to keep trying and again tomorrow in case it sorts itself out 🙂 FCKN Annoying

Re: Apple Watch Ultra 2 Pairing Error

DeLaBouche — Fri, 22 Sep 2023 17:36:34 GMT

I may as well have asked the cat to peg the washing out than speak with them to be honest. I know it isn’t their fault (it’s the technicians who can’t resolve the issues inns timely manner), but this isn’t a new issue and still hasn’t been sorted.

Re: Apple Watch Ultra 2 Pairing Error

matamouros — Fri, 22 Sep 2023 18:09:57 GMT

I have the same error and spent pretty much half my day today trying to sort this out. I imagine there's a lot of folks with this same issue, as today was the first day of the new Apple Watches being available.

When trying to setup the mobile service on the Watch app of my iPhone, I get taken to the Three login page. I put in my email and password (now changed to the minimum 12 characters length and only letters, no symbols or numbers). I always get the "One of the fields is missing" errors, and obviously there's no other field left to fill in. I can login just fine to my Three account directly on the browser of both my laptop and iPhone. I also have cleared all the history and website data on my iPhone, and still the same issue.

Could the moderator please follow up with each of us here on this thread, so that the matter can be resolved? I spent half my day today trying to sort this out, searching online and being on the line with your customer support - which by the way is appallingly useless for anything more complex than a turn off and back on again.

Thanks.

Re: Apple Watch Ultra 2 Pairing Error

DeLaBouche — Fri, 22 Sep 2023 18:16:05 GMT

I can add that when you click ‘log in’ with nothing entered in the email and password fields, that the same error comes up. It’s obviously a website/form error.

Re: Apple Watch Ultra 2 Pairing Error

DeLaBouche — Fri, 22 Sep 2023 19:45:05 GMT

UPDATE: Log in now seems to be working. I’ve got through to the purchase add on screen. Currently awaiting activation. Thanks to anyone who may have saw this and actioned something! 👍

Re: Apple Watch Ultra 2 Pairing Error

DrC — Fri, 22 Sep 2023 19:54:03 GMT

I have the same issue and login isn’t working. I wonder what has changed for you.

Re: Apple Watch Ultra 2 Pairing Error

DrC — Fri, 22 Sep 2023 20:08:53 GMT

Re: Apple Watch Ultra 2 Pairing Error

DrC — Fri, 22 Sep 2023 20:09:59 GMT

Just spent the best part of 90 mins on the phone to technical support. No way forward. 😫

Re: Apple Watch Ultra 2 Pairing Error

mikethegoat — Fri, 22 Sep 2023 20:58:15 GMT

Yep, this is happening to me too. I’ve changed my password, cleared Safari settings and moved to an e-sim. I guess I’ll just keep trying

Re: Apple Watch Ultra 2 Pairing Error

mikethegoat — Fri, 22 Sep 2023 21:25:29 GMT

Suddenly just worked for me after spending all day trying! I have no idea why although it did coincide with me trying the setup with the watch on a charger rather that on my wrist. Probably just a coincidence though

Re: Apple Watch Ultra 2 Pairing Error

blade0890 — Fri, 22 Sep 2023 22:30:17 GMT

Hello

i am trying as well to set up a Apple Watch ultra 2 and getting the same error message as everyone else, i have followed the tips here and nothing, does anyone else have anything else that may work?

thanks in advance

Re: Apple Watch Ultra 2 Pairing Error

Johnniebbad — Fri, 22 Sep 2023 23:02:34 GMT

still nothing working for me, if you did anything different please share 👍

Re: Apple Watch Ultra 2 Pairing Error

Johnniebbad — Fri, 22 Sep 2023 23:50:00 GMT

So I tried this after all the other steps, I restarted phone and watch, put the watch on cradle and tried the and I got nothing left for 30 mins tried again and it worked, not sure if this had something to do with being on charge or not but I have kept trying all day

All registered now just waiting to be set up £7 per month to add a phone seems steep 😞 should be free like WTH already pay for contract

Re: Apple Watch Ultra 2 Pairing Error

LateNate — Sat, 23 Sep 2023 00:32:15 GMT

Also can’t pair my Apple Watch ultra 2. Any response from 3? My context is up next month so I’ll be changing carrier if they don’t fix it. What’s the point in having a watch with cellular if you can’t use it?

Re: Apple Watch Ultra 2 Pairing Error

Yaseen_digital — Sat, 23 Sep 2023 03:51:23 GMT

I've been having the same issue all day I just tried it again while charging didn't work, tried again after 5 mins it worked idk if this was a coincidence but try holding the login button and release it'd the only difference I had between the two attempts