topic Probelems with setting up a smartwatch pairing mobile plan in Devices

Probelems with setting up a smartwatch pairing mobile plan

GC — Sat, 23 Sep 2023 09:18:42 GMT

Can someone help. I have a Samsung watch pro 5 LTE smartwatch pairing plan that wOULD not pair with my DEVICE AS ERROR 53305 states that i already have a paired device. After nearly 5 weeks three compliants dept stated that they will cancel smartwatch pairing plan and then i can add another one from Samsung wearables app.

No surprise but it keep saying i have already got a paired device and sane error. I am getting nowhere with Three customer services.

I have spoke to Samsung who state the issue is with Three not cancelling correctly.

Can anyone advise please??

Re: Probelems with setting up a smartwatch pairing mobile plan

daschles — Sun, 24 Sep 2023 12:57:03 GMT

If you cancel, you need to wait until after your next billing cycle starts to try again - this is what I've been told

Re: Probelems with setting up a smartwatch pairing mobile plan

tommytran672 — Mon, 25 Sep 2023 12:39:13 GMT

Talk to Live Chat, and update all your software.

Re: Probelems with setting up a smartwatch pairing mobile plan

JonathanB — Mon, 25 Sep 2023 15:16:27 GMT

Hi GC,

I've sent you a PM to get you in touch with more help with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages"

Thanks,
Jonathan