topic Photo I.D delivery in Devices

Photo I.D delivery

Befham — Fri, 06 Oct 2023 14:19:07 GMT

Hi, I’ve just ordered an upgrade online but I have just noticed that photo ID must be shown when the phone is delivered by DPD. I don’t have a drivers license and have only just applied for a passport. Has anyone else had this issue? I’ve never been asked for ID in the past when using DPD.

Re: Photo I.D delivery

sc1999 — Fri, 06 Oct 2023 14:29:43 GMT

I've seen that many times for DPD deliveries and I have never been asked for any.

Re: Photo I.D delivery

JonathanB — Mon, 09 Oct 2023 12:04:39 GMT

Hi @Befham,

This may be a policy instituted for higher value items but, I don't recall this ever being an issue in the past, from both personal experience and my work with Three. Was this communicated by us or DPD?

Thanks,
Jonathan

Re: Photo I.D delivery

sc1999 — Mon, 09 Oct 2023 13:14:28 GMT

Please let us know if you needed photo ID?