topic Order Query in Devices

Order Query

imran333 — Wed, 06 Aug 2025 13:06:50 GMT

hi,

I want to know about device which I ordered from three. my order gone through successfully but later a day i cancelled my device by my self. i am using sim only contract from 8 months . the question is am i eligible again on same credit check the new device which was gone through successfully or i need a new credit check again as i dont have any device yet?

Mod note post title edited for clarity

Re: mr

JonathanB — Wed, 15 Nov 2023 16:47:21 GMT

Hi @imran333,

We can't directly give financial advice or on credit check results from the community forum. You'd be best to check this out with one of our teams that have access to your account.

We have a welcome team who can help with any issues that crop up within your cooling off period of any upgrade or new sale. Have you contacted customer services to check on this? If so what happened?

Thanks,
Jonathan