topic 5g Broadband no 5g in Devices

5g Broadband no 5g

Ebbonnie1999 — Sat, 16 Dec 2023 20:31:17 GMT

I have no 5g connection on my NR5103E hub

Re: 5g Broadband no 5g

Geluk — Sun, 17 Dec 2023 11:59:01 GMT

Enter your postcode on 3's NETWORK COVERAGE page.

Re: 5g Broadband no 5g

JonathanB — Mon, 18 Dec 2023 12:55:58 GMT

Hi @Ebbonnie1999,

I'm sorry to hear that you're having these issues with your router. We'll best be able to provide advice if we can understand the situation a little better. Are you unable to pick up 5G and defaulting to 4G, or are you getting no service at all?

Thanks,
Jonathan

Re: 5g Broadband no 5g

Ebbonnie1999 — Mon, 18 Dec 2023 19:51:29 GMT

I was on the phone to 3 and they said 5g is not available in my area but it definitely is it will go on to 5g for about 20 seconds then drop back to 4g I was trying to get them to replace my router but they wouldn’t