topic Re: Proof of barring in Devices

Proof of barring

Nwochris — Tue, 09 Jan 2024 15:53:48 GMT

I lost my phone three days ago and my insurance company is requesting proof of barring letter from you. Kindly please send me a letter regards to that

07*********

IMEI. ***

thanks

Re: Proof of barring

sc1999 — Tue, 09 Jan 2024 14:41:21 GMT

This is a forum of customers and we do not have access to people's accounts. Please follow this link for the info you need:

Reporting your Three device lost or stolen | Support | Three

Re: Proof of barring

JonathanB — Wed, 10 Jan 2024 10:00:26 GMT

HI @Nwochris,

Please do not share personal or private info on the Community. Please use the link @sc1999 shared to get in touch with the team on chat, who can help with barring and proofs. Please refrain from posting the same message as a new topic multiple times.

Thanks,
Jonathan

Re: Proof of barring

Nwochris — Thu, 11 Jan 2024 06:50:23 GMT

Good day. Thanks for your response. The link you sent me keeps on telling me that I have reached my daily limit of messages whilst my message hasn’t gone through. This is really frustrating. Please help me

thanks

Re: Proof of barring

JonathanB — Thu, 11 Jan 2024 09:15:57 GMT

Hi @Nwochris,

You weren't directed to private message sc1999, they are a fellow Three customer, if you check they also replied to this thread and shared a link to this page: https://www.three.co.uk/support/sim-support/reporting-your-device-lost-or-stolen

The Three Community is a public space and almost all members are fellow customers of Three. Please stop sharing your private info here, you need to get in touch with our customer service teams who can help you further.

Thanks,
Jonathan

Re: Proof of barring

Nwochris — Sun, 14 Jan 2024 17:02:59 GMT

Please send me the link to chat with the team that will help me get the proof of usage and barring for my phone please

Re: Proof of barring

sc1999 — Sun, 14 Jan 2024 18:54:53 GMT

I'll save you the trouble and google it for you.

Need help with your Three account or device? | Support | Three

Re: Proof of barring

JonathanB — Mon, 15 Jan 2024 12:07:13 GMT

Hi @Nwochris,

Sorry if we're having some sort of misunderstanding here, but it's the same link as included in the post you're replying to: https://www.three.co.uk/support/sim-support/reporting-your-device-lost-or-stolen

You should see an option to open a chat on that page, then once you've passed security the team should be able to help you further.

Thanks,
Jonathan