topic Remove Cap in Devices

Remove cap from phone

jennymillsom — Tue, 12 Jul 2022 05:31:32 GMT

Please can you remove cap from phone thank you

Remove Cap

jennymillsom — Tue, 12 Jul 2022 05:25:36 GMT

Can you remove the cap on my plan please

Re: Remove cap from phone

JonathanB — Wed, 13 Jul 2022 10:08:39 GMT

Hi Jenny,

Welcome to the Three Community.

Can you help us understand which cap you want to remove? Is this a spend limit, that is stopping you from adding charges to your bill, or are you having issues with the adult filter stopping you from visiting all websites?

If you can confirm what the cap seems to be stopping, and any message that you hear/see displayed on your phone we should be able to help further.

JonathanB

Re: Remove cap from phone

Haylee1976 — Tue, 19 Jul 2022 08:21:34 GMT

please kindly remove my cap or call barring I’m stock abroad and I couldn’t even use my phone from calling my family back in the uk.

Re: Remove cap from phone

Haylee1976 — Tue, 19 Jul 2022 08:25:46 GMT

My text and call please or roaming please

Re: Remove cap from phone

JonathanB — Tue, 19 Jul 2022 09:24:22 GMT

Hey Haylee1976,

Welcome to the Three Community.

I'm sorry to hear that you've not been able to use your phone abroad. I'll send you a PM so that you can get more help with this.

JonathanB