https://community.three.co.uk/t5/Devices/exchanged-phone/m-p/26914#M2700 <P>Hello, i need some help here. Upgraded my device iphone 15pro last friday, and found dust under camera lense, contacted 3network web chat, for exchange device. i have been told it will be delivered with 7-8working days. My main question is: why T&amp;C says that 3network offers only Refreshed device for exchange, but via phone and web chat i have been told thay hadset cones brand new for exchange.(i would not be happy if ill get refreshed device) as im on my 14days cooling period,(i wish brand nee exchange) im confused now, thanks.</P> Sun, 17 Mar 2024 17:00:33 GMT orca 2024-03-17T17:00:33Z https://community.three.co.uk/t5/Devices/exchanged-phone/m-p/26914#M2700 <P>Hello, i need some help here. Upgraded my device iphone 15pro last friday, and found dust under camera lense, contacted 3network web chat, for exchange device. i have been told it will be delivered with 7-8working days. My main question is: why T&amp;C says that 3network offers only Refreshed device for exchange, but via phone and web chat i have been told thay hadset cones brand new for exchange.(i would not be happy if ill get refreshed device) as im on my 14days cooling period,(i wish brand nee exchange) im confused now, thanks.</P> Sun, 17 Mar 2024 17:00:33 GMT https://community.three.co.uk/t5/Devices/exchanged-phone/m-p/26914#M2700 orca 2024-03-17T17:00:33Z https://community.three.co.uk/t5/Devices/exchanged-phone/m-p/27033#M2703 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/12939">@orca</a>,</P> <P>I'll be happy to look into this, I wasn't able to find any reference to refurbished devices in our returns and exchange policy, or the Three Your Way terms and conditions. Can you help me out with which terms document you saw this information?</P> <P>Thanks,<BR />Jonathan</P> Thu, 21 Mar 2024 10:18:51 GMT https://community.three.co.uk/t5/Devices/exchanged-phone/m-p/27033#M2703 JonathanB 2024-03-21T10:18:51Z