https://community.three.co.uk/t5/Devices/Returns-labels-for-Mobile-phone/m-p/27173#M2705 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/12868">@Liz</a>,</P> <P>I'm sorry for the delay in picking up on your post. Did you receive a returns label or returns bag? Let me know if you need any more help with this.</P> <P>Thanks,<BR />Jonathan</P> Tue, 26 Mar 2024 11:45:30 GMT JonathanB 2024-03-26T11:45:30Z https://community.three.co.uk/t5/Devices/Returns-labels-for-Mobile-phone/m-p/26752#M2698 <P>On 1 March I contacted 3 to cancel my contract and new phone before it arrived.&nbsp; I was promised a DPD returns label by email.&nbsp; Since then I have phoned 4 times looking for this, afterall its only an email, with more promises.&nbsp; I am aware that the cooling off period is 14 days which I reiterated to 3.&nbsp; This is now day 13 and I still have the device and no email DPD label.</P><P>Has anyone been in this situation and if so what did you do with the device eg take it to the 3 shop?</P><P>&nbsp;</P><P>thanks</P><P>Liz&nbsp;</P> Wed, 13 Mar 2024 12:09:19 GMT https://community.three.co.uk/t5/Devices/Returns-labels-for-Mobile-phone/m-p/26752#M2698 Liz 2024-03-13T12:09:19Z https://community.three.co.uk/t5/Devices/Returns-labels-for-Mobile-phone/m-p/27173#M2705 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/12868">@Liz</a>,</P> <P>I'm sorry for the delay in picking up on your post. Did you receive a returns label or returns bag? Let me know if you need any more help with this.</P> <P>Thanks,<BR />Jonathan</P> Tue, 26 Mar 2024 11:45:30 GMT https://community.three.co.uk/t5/Devices/Returns-labels-for-Mobile-phone/m-p/27173#M2705 JonathanB 2024-03-26T11:45:30Z