topic Re: Esim in Devices

Esim

Blurkle — Sat, 30 Mar 2024 20:53:58 GMT

Pay as you go esim?

i bought a part as you go sim but want to use it as an sim while keeping my regular sim in the phone. How can i do that?

Re: Esim

MZone — Sat, 30 Mar 2024 21:53:26 GMT

Can I get an eSIM on Pay As You Go?

Yes, eSIM is available on Pay As You Go. New and existing customers can get it by calling our Contact Centre or visiting one of our stores. You can see if your current device is compatible by checking our device support page.

Re: Esim

Blurkle — Sat, 30 Mar 2024 22:01:03 GMT

But i have already bought it. There is no qr code to scan on the pack?

Re: Esim

KateS — Mon, 01 Apr 2024 13:25:18 GMT

Hey Blurkle,

Could you advise through which channel you purchased the SIM? Do you have a physical Pay As You Go SIM card? If so, insert the SIM into your device to activate, then reach out to our Customer Service teams and we will get you converted to an eSIM.

Let me know if you have any questions,

Thanks,

Kate

Re: Esim

MZone — Tue, 02 Apr 2024 09:27:50 GMT

You can only have 1 SIM active for 1 number at any one time. So you either use a physical SIM or an eSIM.