topic Re: Convert nano sim to esim in Devices

Convert nano sim to esim

NP — Mon, 22 Apr 2024 16:08:16 GMT

I need to convert to an esim

Re: Convert nano sim to esim

Anonymous — Mon, 22 Apr 2024 16:16:34 GMT

If you contact customer service they can sort this out for you. It can all be done online although ensure you have a decent WiFi connection when you go to activate your eSIM as its activation will deactivate your existing physical sim.

Re: Convert nano sim to esim

JonathanB — Tue, 23 Apr 2024 10:55:32 GMT

You can also log into your number on the Three App, pop over to the "Account" tab, then choose "Help", followed by "Replace SIM", so it's not super obvious, but the option is there.

Good tip RE Wi-Fi though, you need to be able to receive emails in order to complete the process, as the old SIM will be disconnected.

Thanks,
Jonathan

Re: Convert nano sim to esim

MZone — Tue, 23 Apr 2024 14:07:37 GMT

Also make sure you do this within business hours like 9-5 as apparently the emails don’t get sent out of these times so you could be lost with no phone.

Re: Convert nano sim to esim

Anonymous — Tue, 23 Apr 2024 14:09:17 GMT

Had this myself previously so good call.