topic Re: Lost phone in Devices

Lost phone

Opelayo80 — Tue, 14 May 2024 08:07:10 GMT

Please my phone got lost on the 10th of may outside the country, i tried to call and track it but it have been blocked or sim have been removed. The no is +44 7*** ******. Honor 70.

Re: Lost phone

MZone — Mon, 13 May 2024 21:00:33 GMT

What exactly are you asking?

Re: Lost phone

Anonymous — Tue, 14 May 2024 05:13:04 GMT

You need to delete your phone number for a start and as MZone says what are you asking us to help you with?

Re: Lost phone

JonathanB — Tue, 14 May 2024 15:46:10 GMT

Hi @Opelayo80,

The advice we can give you on the Community is going to be relatively limited. I'm not clear from the post if you're still abroad, but you'd be best to report this to the local police service, let them know the IMEI of the phone if you have a record of this.

If you get in touch with customer services, they can assist you in blocking the SIM and phone. Blocking an IMEI won't necessarily apply to networks outside the UK unfortunately, but it's best to do this regardless.

If you have the phone insured with a 3rd party, we can assist with a document called a proof of usage. If you didn't originally purchase the phone with Three, you may be asked for a proof of purchase from when you originally bought the phone in order for us to give you a proof of usage.

I hope this helps,
Jonathan