https://community.three.co.uk/t5/Devices/I-don-t-know-why-my-plan-is-not-activated/m-p/31551#M2885 <P>I can't believe this scam I top-up with £15 and I activated ad-ons with £12 ,10gb but unfortunately my money disappeared ,no Internet and balance 0.00.Shame this is a scam three</P> Mon, 10 Jun 2024 15:04:45 GMT Pula 2024-06-10T15:04:45Z https://community.three.co.uk/t5/Devices/I-don-t-know-why-my-plan-is-not-activated/m-p/31551#M2885 <P>I can't believe this scam I top-up with £15 and I activated ad-ons with £12 ,10gb but unfortunately my money disappeared ,no Internet and balance 0.00.Shame this is a scam three</P> Mon, 10 Jun 2024 15:04:45 GMT https://community.three.co.uk/t5/Devices/I-don-t-know-why-my-plan-is-not-activated/m-p/31551#M2885 Pula 2024-06-10T15:04:45Z https://community.three.co.uk/t5/Devices/I-don-t-know-why-my-plan-is-not-activated/m-p/31556#M2886 <P>Hey&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/17446">@Pula</a>,<BR /><BR />I'm sorry to hear you're having trouble since topping up with your account.&nbsp;<BR /><BR />Does the Add-On appear as active when you log into your account <A href="https://bit.ly/2VAKPUk" target="_self">online</A> or on the My3 app?<BR /><BR />Are you able to make/receive call and texts at the moment?<BR /><BR />If not, I'd recommend reaching out to our <A href="https://bit.ly/2W1nlZb" target="_self">Customer Service</A> team who will be able to check out the account and ensure the Add-on has been applied.<BR /><BR />Thanks,<BR />Kate</P> Mon, 10 Jun 2024 16:06:55 GMT https://community.three.co.uk/t5/Devices/I-don-t-know-why-my-plan-is-not-activated/m-p/31556#M2886 KateS 2024-06-10T16:06:55Z