topic Re: New phone number in Devices

New phone number

George2 — Wed, 12 Jun 2024 10:30:30 GMT

Can someone advise how to obtain a new mobile number as my present one been hacked & I can’t seem to retrieve it to reinstall?

Re: New phone number

Geluk — Wed, 12 Jun 2024 13:19:06 GMT

You need to phone 3 directly.

Re: New phone number

JonathanB — Thu, 13 Jun 2024 13:44:10 GMT

Hi @George2,

I'm really sorry to hear about this situation, although not clear what you mean by your number being hacked?

If you have a Three PAYG or Pay Monthly account please get in touch with customer services, they can block your number if your phone or SIM has been stolen. They can also provide advice on how to replace your SIM, or change the phone number of your account for you.

If I've misunderstood, please let me know a bit more, and I'll do my best to help.

Thanks,
Jonathan